Canvas Credit Union Arvada Branch i Arvada

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kommentar 5

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  Donna Martinez

  :: 21 February 2023 19:33:31

  This branch needs more help in helping customers… waited in line on Saturday over 25 min only 3 tellers and they were helping same 3 customers the entire time I was in line?? They should have made appointments for as long as they took omg. …

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  cincer alvarado

  :: 01 December 2022 10:58:35

  If I could give negative stars I would unfortunately 1 was my only option. This is by far the worst CU I have EVER dealt with. I would rather bank at Wells Fargo then them and that's saying something. I literally called to ask for a deferment on my car loan due to me getting laid off and my car loan which has never been late was denied due to my checking account going negative $2 and I paid it off once I received my account statement in the mail bit due to the $2.00 that was paid bavk I now can not receive help. Thanks Canvas hope you have a jolly Christmas.

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  Dan Richmond

  :: 15 January 2022 17:47:28

  My good friend has been a member at this institution for his whole life. As I understand it, he has never had any real problems. However, recently he was a victim of a credit card scam, and consequently lost all of his savings. This was immediately reported to both the bank, the FTC, the police, and other interested parties. It appears that the fraud team at Canvas Credit Union did not flag, or stop this suspicious activity. When he went to speak with the fraud team about the transaction, he was met with accusations of being involved in the scam. Instead of taking care of a life-long member, this institution, without any reasonable basis, accused him of being a criminal. I have encouraged him to file a complaint with regulatory agencies and I hope he pursues it. As far as I'm concerned, the way Canvas Credit Union handled this situation is a testament to their priorities. I would never bank here.

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  Angel Saenz

  :: 17 December 2021 18:30:50

  Went in on a Friday afternoon to try and open a checking account. I already have a loan account with them, and just needed a checking. After waiting in line for 20 min for help. The lady told me. Don't you see how busy we are, can't you come back another day??? Basically telling me she didn't want to help me today. She suggested I make an appointment next week to make sure I get helped.

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  Nick Wilson

  :: 25 October 2021 18:53:56

  I've been doing business with this branch since they were Public Service Credit Union however the service has gone completely downhill since Canvas took over. It has reached a point where I no longer feel comfortable doing any further business with this credit union. In July 2021 I was attempting to purchase a vehicle. I was told by the Arvada branch I did not need any copies of the seller's DL or title since they would be bringing all of that to closing so I drove 3 hours each way to go look at the car. Low and behold they can't process my loan without a copy of each and I was unable to reach the seller before the end of the business day to request copies from them. This delayed purchasing the car by a couple days and I almost lost the opportunity to buy it. Luckily the seller was willing to work with me. When I closed my loan, I was never told what my actual payment was, when the due date was, what my interest rate is or any of the general terms of the loans. All I had post-closing was a pre-approval letter, a bill of sale and a letter for the DMV for temp tags. I made my first payment by guessing when it might be due. My second payment I was receiving text messages saying it was late. Public Service used to do a 10-day grace period on all my loans but nobody can ever confirm or deny if there is a grace period with Canvas. I went in to the Arvada branch to make a second payment. Today I received an e-mail congratulating me for my credit card application. I never authorized or consented to this kind of application. In fact, I specifically declined stating I do not need or want any more credit cards. I expect this kind of behavior from Wells Fargo, NOT my Credit Union!!! I am very disappointed with the service of Canvas lately. It's enough to make me consider paying or transferring my loan in full and closing all my accounts as soon as possible. Frankly I do not trust this branch or this credit union in general any longer. Be wary when doing business with this institution.