Cafe Voila Northwest Portland in Portland

🕗 opening times

comments 5

• 

  Nathan Mackintosh

  :: 19 April 2018 15:01:50

  Great place, very convenient, terrific people, wonderful food, and great experiences on several occasions For morning coffee and midday lunch.

• 

  Scott de Ridder

  :: 19 February 2018 15:34:29

  A lunchtime oasis in the NW Industrial District. Perfect menu and thoughtful selection of revolving items. Fantastic quality and reasonable prices; a fantastic value.

• en

  Gloria Nunez

  :: 13 February 2018 19:59:52

  Excellent customer service, the food is different but really good, a place to try at least once.

• 

  AJB Fire

  :: 07 February 2018 16:12:07

  Very delightful Food taste great. People are friendly

• 

  Benjamin Winchester

  :: 30 November 2017 18:04:49

  I am only rating the customer service at this location, NOT the food. I had a very unfortunate experience at this location due to awful customer service. I went to this location to eat with a few of my friends. It was a last minute decision after already picking up my subway from across the street. I walked in with my subway and sat down with my 3 friends who already ordered food and were eating. I started eating my subway while they were telling me how good the food was and how next time I should eat there. In the middle of us talking, a male employee walked up to our table and stood there. He didn’t say anything at first which made everyone feel a little awkward so a couple of my friends started talking about how good the food was and how I didn’t know this place existed and next time I was going to eat from the restaurant. He then turned his attention from them and looked at me and kinda pointed to the food. I assumed he was not happy with me bringing in my own food but instead of using words, like an adult, he just pointed. I then said “should I not have brought this in here”? He responded with “well would you have brought food into a nice restaurant with a good chef”? This question threw me off guard and felt as if he was trying to teach me a lesson. I’m an adult and don’t need to be taught a lesson by a stranger.. so I responded a little sharply and said “yea, probably”. He shook his head and I could tell he was getting frustrated. So I said “do you want me to leave, because I’ll go if you want”. He said “yea, it’s best if you leave”. He immediately turned around and walked away. And while he walked away I said “ok, I won’t come back and order your food, but I’ll leave” I then packed up my food and left. The employee was rude and had zero customer service skills and didn’t seem to care if he lost a potential customer or 4 (my friends). I was told later that brining outside food or drink into a restaurant is a health code violation but I can not find a concrete answer for that. I also understand that a company can ask anyone to leave for any reason, besides the protected classes and what not. Ultimately, he had every right to ask me to leave for whatever reason he wanted, and that’s fine. I support the rights of small business owners. The problem lies with his actions in getting me to leave. There are several ways you can ask someone to leave and still have them return later as a customer. He could have approached us and said something along the lines of “I’m so sorry to interrupt your meal, but we don’t allow outside food or drink in here. I apologize, but I’m going to have to ask you to dispose of it or leave”. I would have felt bad that I unknowingly broke a rule (whether it be a policy or health code rule) and I would have apologized and left and probably still returned to eat there. Instead he had to try to teach me a lesson and be extremely rude and awkward. I will not be spending money at a place that doesn’t have customer service built into their business. I realize I may have been the one at fault, but that doesn’t give the employee the right to try to teach me a lesson. I believe he felt the need to do that because I look like an uneducated, young, unshaven (November), Portland punk, and he could have been old enough to be my father. He was very disrespectful and should not be a front line employee dealing with customers.