Budget in New Windsor

🕗 opening times

comments 5

• en

  Flavio Barraza

  :: 11 June 2018 20:41:07

  The customer service was very good. Nice small airport, easy access. I enjoyed going in and out in no time.

• en

  Catherine Goset

  :: 24 May 2018 15:26:43

  You provided easy access to a clean and comfortable car with a full tank of gas. The staff were extremely courteous on both my arrival and departure.

• en

  Gavin Tom

  :: 28 March 2018 10:53:02

  Be extremely careful with this car rental location. I rented a car overnight with them only to receive a letter in the mail several weeks later charging me $250 for an alleged "smoke odor" in the vehicle. I am not a smoker nor was there anyone else in the car who was a smoker. They produced some phony photographs of "ashes" in the vehicle that appear to be crumbs in the back window. When I returned the vehicle to the location, there was no one available to inspect the car with me, and I made the mistake of leaving without having the car inspected because I was in a hurry. The manager at the location was extremely hard to get ahold of and unhelpful in resolving the issue as she took the easy route by referring me to corporate. Corporate was equally unhelpful. I have been unsuccessful in resolving the dispute and am now facing a $250 charge for something I did not do. I feel that I have been unfairly targeted by this car rental location.

• 

  DAVID GERARD

  :: 15 October 2017 15:44:19

  This facility is a prime example of how a car rental experience should be. The staff is exemplary in their friendly, welcoming, helpful and expeditious service. The manager on duty was very courteous and professional when we had a question about the vehicle. When management is top-notch, like they are at this location, it is reflected in the staff that run the front counter! Very satisfied customer here!

• 

  Jacco van Koll

  :: 13 June 2017 09:08:41

  Being a regular customer of both Budget and Avis, this is one of the Pickup and Drop Off points for me. Compared to other Budget locations, this is one of the very best. Staff is very helpful and takes their time to help you, in a way that you do not feel like 'just another'. They are very correct, and the nice part is, that even after a longer period of time, they still know you by name! The cars I've picked up here, where always in tip-top shape, clean and ready to roll. That means that the cleaning crew also put pride in their work! I want to thank the staff of this branch, for their excellent product, their professionalism and their interest in their customers!