Brookdale Urgent Care Center in New York

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comments 5

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  Rochelle Jeter

  :: 06 May 2018 09:54:59

  I am disgusted with this urgent care I'm in a wheelchair but thank God I can walk a little .I fell and might have broke my foot I came early about 8am they open at 9am i waited with no problem when the security guard opened the door i came from across the street were i was waiting i get across the street i ask the guard for urgent care please he says sorry we cant see you the elevator is broke you have to go to the emergency room I'm very sensitive I just wanted to cry if I was in a different neighborhood this elevator would not have been broke I'm in the er right now surprisingly the staff are wonderful I'm waiting for my x-ray thank you brookdale emergency room..thumbs all the way down for brookdale urgent care..

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  Tamekia Victory

  :: 07 March 2018 15:07:25

  My daughter and myself were seen in a timely manner. The doctors were good and diagnosed us properly.

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  Paul Carranza

  :: 26 January 2018 14:30:13

  The urgent care is horrifyingly wicked. If I can add negative stars I wish I could. THERE ARE FAR BETTER URGENT CARES THAT THIS ONE! DO NOT GO TO THIS ONE!!! THEY WILL WASTE YOUR TIME AND ULTIMATELY REFUSE TO PROVIDE YOU WITH CARE. They take advantage that they are very close to an Emergency Room and PICK AND CHOOSE which patients to provide care for. I am disgusted by the behavior and comments made by the Nurse Practitioner at this location. She refused to provide any care and service simply because she was busy, but HAD THE TIME TO BE ON THE PHONE TO CHIT CHAT! Who does that! What a poor excuse of a medical professional.

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  Toni Soto

  :: 25 December 2017 02:01:37

  Love the staff and doctors. Always friendly and quick. Definitely beats being in the ER 6 hrs

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  Matthew

  :: 02 November 2017 10:07:57

  In the vast world of Urgent care in NYC there are so many better choices than the Brookdale Urgent Care Center. One thing people expect from an urgent care center is expedient medical care for minor ailments that don’t quite rise to the level an emergency. This is mainly where Brookdale falls short. When I visited their facility my entire visit took 3 hours. Mind you, that’s 2 hours and 45 minutes waiting and 15 minutes with the NP who, by the way, was quite nice. The reception staff, on the other hand, is slothful and oblivious. When I first entered the center the front desk was abandoned. Rule number one: THE FRONT DESK SHOULD NEVER BE UNMANNED! When the receptionist rolled in 10 minutes later I found her to be sluggish and semi-conscious at best. She never asked me my chief complaint; nor did anyone else other than the NP, but she did ask me if my vision was impaired. I thought that this was a ridiculous question as my prescription lens where firmly affixed to my face. When I asked for clarification she replied, “I’m trying to ascertain if you’re legally blind.” WHAT?!? I will say to their credit; the facility is clean and the waiting area is fairly comfortable. Their wait times are just unacceptable as other urgent cares have far less wait times. Their front desk staff needs to be seriously retrained. Nothing is more annoying when you’re sick or in pain than to watch a group of ratchet women drink lattes and gossip about their co-workers.