open
🕗 opening times
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| Sunday | closed | |||||
175, Main Street, 02129, Boston, Suffolk County, US USA
contacts phone: +1 617-337-5133
website: www.bostonorthoresp.com
larger map & directionsLatitude: 42.3756867, Longitude: -71.064432
LaikaAndMishka Fan
::Uncommunicate and dismissive; this company certainly has changed. I am now writing two weeks later to report the company's reaction to this review. Despite the fact that they've replaced wheelchair brakes, two wheels on my wheelchair, and charged an administrative fee to arrange a wheelchair replacement, and despite the fact that I was told "your warranty is now under us", they are now saying I was never a customer. Hmmmmm....I have credit card receipts that say otherwise. As I said in my original review, this place was once upon a time terrific, and the folks here would do anything to help. But in my last encounter with them, they opened a case for my repair on line, and then just left me hanging with no communication. Not only did this company say I was never a customer of theirs, they plan to report my review of them as abusive. No, folks - I'm not abusing the company - I'm leaving an honest account of how I was treated.
Lynn Croft
::I cannot say enough good about this company and my experience with them. I walked into my Ortho's office in a walking cast and was unexpectedly put in a hard cast and told NOT to put any weight on my ankle. I needed a wheelchair immediately in order to move about my home that evening. Margaret answered and worked magic to get me the wheelchair which arrived as she promised that evening. I thank her team for the up and above customer service. Excellent!
Brenda Stamper
::I rented a heavy duty mobile scooter for business during the week of June 18, 2017. The scooter was waiting for me at the Southbridge Hotel on that Sunday and it worked perfectly during the whole trip. The staff was friendly and they even e-mailed me my receipt. I will use them again!
Hoan Nguyen
::My first and will be the last experience with this company. I waited 1.5 hr for their service attendance to come to my clients home to repair her rollator's brakes, which was not functional for her because she is not physically strong enough to lock them- even I struggle with them! He didn't show up and I didn't get a phone call to be notified that he doesn't work after 4:00pm, although our appt was scheduled and confirmed for 4:30 to 6:30. In addition they said they didn't have my contact number, but they had called me a couple days before our appt to confirm that they have received the check and ready to proceed with the visit. When they finally gone out to see my client, their clinician did not make a note of the brakes but said that one of the wheels were loose, he left the house and I didnt get a call to follow up. My client wheel then fell out the next day and luckily she was with someone when that happened. On my next call, to find out why her brakes are still not functional, they told me that they have the parts for the wheel and there was no mentioning of the brakes on the report - 2 weeks later! And then told me that the first visit was only an evaluation, no actual service was to be done - this was not mentioned when I called to schedule our first appt.
Tammy Dupont
::My family and I would like to thank you for allowing us to rent a wheelchair for Saturday to take my sister Beth Albertson to Cape Cod to see a lighthouse one more time before she passes away from ovarian cancer. She was so excited. It was so great to make this dream come true for her and if it wasn't for your company allowing the rental her dream to come close to a lighthouse would not have been possible. Thank You The Albertson, Dupont Families. I have posted a photo of Beth next to the Lighthouse on this page.