BOSS Store in Washington

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comments 5

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  Sergey Eguy

  :: 12 January 2018 14:13:36

  It seems like the people who work at this location do not care about their sales or the customers in general. I needed to return a pair of shoes that I purchased online from Hugo Boss official website, and I wanted a different pair of shoes instead. For some reason, this store couldn't apply the credit for the returned shoes towards the new purchase. Instead, I had to buy a new pair by paying the full price, and the online store had to refund me for the old pair. It seemed strange to me that this store pretty much had nothing to do with the official online #HugoBoss store. For example, when I switched an item in Boston (Copley Place), I just paid the price difference. So, I picked a new pair of shoes, the problem is that this store did not have the right size, so an associate placed an order for me to be delivered to the store. He promised the shoes in the right size will be delivered to the store in 3 days max. I called in 3 days, no shoes. The person who picked up the phone asked who placed the in-store order for me, and since I did not remember the name of the associate, I had to describe his physical features. There's no sales associate's name on their receipt. Apparently that very associate was not in store that time, and so the person on the phone promised they would call me back. 10 days later, I call them again. The same thing repeats: questions what the associate who placed the order looked like, etc. I asked if they could look up the status of this order by the order or transaction number, but the answer was No, - this store's system doesn't allow them to do that. The person on the phone took my contacts (AGAIN) and promised that somebody would be in touch with me asap. 3 days later - Call them again, and again after being put on hod a couple of times - no traces of shoes! Though this time I was promised that this would go to the manager, who would contact me. After waiting for 16 days, I just wanted my refund. Now I need to go back to the store with my credit card and process the refund in the store. Waste of time and expectations of such high brand as Hugo Boss! Not only the store system is very inefficient to make normal purchase translation, but also the lack of service (or I should probably say indifferent attitude) are the components of very unfortunate experience! I would not recommend shopping from this store, and the management should pay closer attention to the operations!

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  Kaleb Cooper

  :: 19 November 2017 07:59:45

  Excellent service. Expected from a name like Boss but still very refreshing

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  Tania C

  :: 12 August 2016 13:37:31

  It is a nice spacious store. Friendly and helpful staff EXCEPT the store manager. The young lady is grumpy, arrogant and has a weird attitude. I think the brand should choose store staff more carefully if they don't want to be discredited like this. AND, if you come in for alterations, know that they have a 3 week turnaround for any basic service including hemming pants. 3 WEEKS, haha can you believe it? In any case, I think shopping online is so much more convenient- hundreds on items on sale on the web site, fast delivery. They accept online returns in the store.

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  Ben Thrutchley

  :: 24 July 2016 10:17:25

  Inherent in every brand is a promise. The pillars that hold up Hugo's brand promise are exemplary customer service and well-made, fashionable clothing. My recent experience at the Washington DC CityCenter Hugo Boss shattered that foundation & broke the brands promise. In late June, I purchased items from Hugo & ordered another suit for purchase after transfer. Upon purchase and again the day I came in for tailoring, I was promised the clothes would be ready by July 18 (a very long time in my mind for high-end brand). July 18 came and went without any communication until I called, which put an unnecessary burden on me, the customer who spent 1000s of dollars. When I called the store on July 20, I was told the clothes were ready and when I inquired about the second suit I'd ordered they again put the burden on me to remember which suit I'd chosen weeks ago. At this point, I'm passing on the 2nd suit (too much work for me to figure our Hugo's mishap). Overall, I feel frustrated & let down by the brand.

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  Nazar Shar

  :: 18 September 2015 17:39:53

  My wife and I visited this store and both of us had a great experience. Here's a Big Thank You to Antoine who helped us! He was incredibly courteous, very knowledgeable about both store selection and style, and was able to make our experience very pleasant. We needed some tailoring done and Antoine and his manager took care of everything and as promised Antoine was able to get us the suit incredibly quickly. Antoine also pleasantly surprised me by adding a bottle of nice cologne to my bag as we were checking out - he totally guessed the scent preferences too as I ended up wearing this cologne daily. Store itself is new, very clean and is located in a very nice area. I definitely recommend checking it out.