BMW of Westchester Service i White Plains

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kommentar 5

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  Albert Belegu

  :: 07 June 2018 15:11:07

  Absolutely the best place to get service, Benito is always super helpful and he takes care of every single detail that the car needs. He is always nice and his 30+ year experience makes everyone feel so comfortable in regards of what needs to be done for their car. For every Bmw service location that i have been this is the most clean and most updated facility, but the costumer service is what makes me come back, especially Benito.

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  JeffARega

  :: 29 April 2018 22:53:27

  Eli was EXTREMELY helpful and my savior. I usually tend to go to the BMW of Manhattan since I work close by. My car was making noises around the right tire. Everytime I drove, turned the wheels, etc. I would hear noises. Frank Worrell said my shock mounts were damaged and it had effected my shocks. This didn't make sense, because my shocks didn't feel different when I drove. There was a sound, but it didn't feel like there was damage. I asked for a loaner and they told me they would charge me $900 to my credit card. Steep. After driving multiple cars in my life time, you know if your shocks are damaged. This felt wrong. 1 week later, I finally got a call back from Frank.  He tried to charge me $3,500 for shock mounts, both shocks in the front (even though they said the damage was on one side), and labor. The pieces were $1,500. The rest was labor. WOW. My brother experienced great service in Westchester, and told me I had to check them out before making my decision. He also told me the guys at the service department get a cut from what they sell you. I should've known When I get to Westchester BMW, I  meet Eli. She asked me if I needed a loaner. I said yes, and they didn't charge me anything. They only took my credit card information in case I got a ticket or didn't pay for tolls. 2 days later, Eli gave me a call back saying the noise was gone and they replaced the piece. I was lost at first because she didn't tell me how much it would cost. When I asked how much, Eli said the noise was coming from a damaged strut mount. They replaced it for FREE because it was still under my warranty. She was also very thorough with any questions or concerns that I had. Not only was the service quick, but they didn't try to rip me off for something covered under warranty. I have found my home. I will never be going to Manhattan again. I hope no one else falls for their trap

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  joseph grey

  :: 05 April 2018 20:09:25

  The best place to buy a Bmw

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  Zo

  :: 31 January 2018 12:28:31

  Excellent staff. Jorge is the best service advisor I’ve had in a very long time. I used to get my car serviced at other dealers and I’m very happy I switched to Ray Catena. They are professional, and your vehicle gets repaired the right way. Management really cares about making customers happy and even the people that greet you are friendly and hospitable. This place is all around great!

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  Saara Hashmi

  :: 29 December 2017 14:09:09

  Amazing staff. BMW always has one person who is an unsmiling fop...usually the one who takes payments but otherwise great place