Blink Corporate w New York

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komentarze 5

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  Essence Valencia

  :: 07 June 2018 15:10:20

  Ripoff. They refuse to cancel my membership. I cancelled it at my local gym but I am still being charged. I contacted corporate and they ask me for a letter which my local gym refuses to provide me with and backwards. And in the meantime I am still being charged.

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  tania mota

  :: 05 June 2018 23:42:37

  833 Flatbush Avenue: 6/5/18 At about 6:50 p.m. Please avoid signing up at this gym at all costs. This Gym is not deserving of even one star! The branch manager who failed to identify himself as such, being completely deceitful, is very rude, but much worse, he is extremely aggressive. As I am speaking to the female manager, he cuts through the conversation and rudely interjects “so what’s the point?!” as I am trying to explain to the female manager why my discontent with with the cancellation of my one-on-one session to show me and my daughter how to use the gym equipment before working out the first time. He then puts both his hands on the girl’s body and turns her around and brings her to the front desk to stop her from continuing to converse with me. After seen such disrespect and aggressiveness, I wanted to cancel my membership. I requested to speak to the branch manager.He tells me that he would call him, and give him my number and have him reach out to me. Then, both, he and the femsle manager with him, go inside the office next to the front desk. However, when they come out the office, they came out laughing, and she says, “it’s funny b’cause he’s actually the branch manager,” and he laughs, and says “yeah, I’m actually the branch manager.” I asked him as to why he had not identified himself, and he didn’t say anything. He then gives me the membership contract I had filled out two days before, and tells me to sign it and pay a $75 cancellation fee. After I expressed that this was unfair because I felt forced to cancel after his unprofessionalism, but especially and specifically his agressiveness. I was going to take a picture of the contract for my records since I was never provided with a copy, when he yanked the paper off my hands, and said “you know what, don’t pay anything. It’s cancelled.” I was not even provided with any proof of this verbal membership cancellation made by him. I called a few minutes later, to request if I could be provided with proof of the membership cancellation to make sure that I was not going to receive surprise cancellation fees later on. The female manager said the male manager I mentioned before had done a house cancellation and only he could give me proof of it. She said he could send me an e-mail confirming the membership cancellation.after so much unprofessionalism from this supposedly branch manager, who happens to be a deceitful, and very rude and aggressive one.

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  Deborah Niemeyer

  :: 24 May 2018 16:33:16

  Pls speak to your office at the 800 block of Flatbush Brooklyn location about courtesy and respect for its customers while they use the machines and while employees clean around the machines. This young new hire seemed to not understand that it’s rude and dangerous to VACUUM around the bike machine I was on as he was literally doing so right under my right foot. I would not have bothered to even register a complaint if he didn’t cop an attitude w me. I called the front desk as he was going downstairs to tattle on me for setting him straight w his attitude. The manager kindly told me she’d talk to this employee. Update : He came back to apologize so that’s fair. Point being: pls talk to your employees about personal space when cleaning equipment. I’ve read other reviews on here, but I can safely say that this gym is pretty clean at this location.

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  paulp757

  :: 22 May 2018 13:35:08

  As a member for more than six years, I workout at my local Blink in Paramus, NJ, 3-4 times weekly. At the conclusion of my 45 minute workout this morning (May 22, 11:35 AM to 12:20 PM), I was astounded to find the lock on my locker had been cut and all the contents, including valuables, removed. I was told this was done because of ongoing construction. The fact that the staff gave NO WARNING regarding the use of lockers - no announcement was made, no notice posted or given - and cut my lock without affording me ANY opportunity to unlock and remove the contents myself, demonstrates a stunning lack of care and cocern for the client. Again, I was there for only 45 minutes. Very disappointed.

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  David Jensen

  :: 03 May 2018 16:17:58

  If I could give them a negative score I would!!!! WORST CUSTOMER SERVICE I HAVE EVER DELT WITH! As an active duty military service member I can deal with a lot but I refuse to deal with this organization ever again! For the last 21 months...YES 21 MONTHS, I have been charged for my membership as well as someone else's membership. I have no idea who this 3rd party is or why my bank account is on her membership. After speaking with member services to correct this issue, I was told to contact corporate but only by email...they refused to give me a name or phone number to get in contact with. Corporate contacted me back the next day stating that they cannot give me the $500 in fraud charges back and that I should contact my bank. When I asked for my personal invoice so I know which charges are mine, they didn't only send me mine, they sent me this other persons invoice. On it has all of her personal information to include her account number! I'm no legal expert but I'm going to assume that is illegal and an invasion of personal privacy. (PS - if you are this other person, I know who you are and what you look like because you check in to this gym via face book) I got so angry, I decided to cancel my membership and get this....Not only did I have to pay the cancelation fee...they want me to pay the cancelation fee for this other person using my bank account!!!! I am not here to cause problems but I would strongly discourage anyone from joining this gym if this is how they treat their members. If corporate reads this and has any desire to fix this issue, I have names of employees, employee identification numbers and photo copies of all email traffic and invoices I would love to show you. All I would like is for Blink Fitness to accept their mistake and refund my money back to me. I will continue to publish this story via social media and will move to larger sources such as news channels until this is resolved. If there is one thing the military has taught me, its to never give up...I promise that wont start now!