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412, Northwest Couch Street, 97209, Portland, Multnomah County, US Estados Unidos
kontakte telefon: +1 503-546-1137
webseite: www.betterworldclub.com
größere karte und wegbeschreibungLatitude: 45.523685, Longitude: -122.674949
Heather
::I could not cancel a service call. I called four time and got no pickup, then l called new member ship and they said they would fix, then hour later l got robot that service was coming in another 30 min. I could not cancel that. Any button pushing and it hung up. You couldn't connect to person being sent. It's all robot. They text but you can't get s call back or cancel. You only can cancel texts. Customer Service is very poor. This was mid Sunday. I had a baby screaming in a car that they knew about and after an hour and a half l couldn't do it anymore. I parked and got a taxi home. It was sick and not family friendly.
David McPartland
::Update: I stayed with BW and had occasion to call on them this winter for a tow and they did a great job. As promised they sigificantly improved their system. Even called back to check if tow truck arrived. Everything went very smoothly. Previously : (1 star) I have been a member since 2010. Only had the occasion to use there service twice, July 2013 and March 2014. On both tow requests the tow services did not show at the scheduled time. When I contacted better world (BW) I was told that some mistake was made and had to redo the service call. Back in July I got the run around so bad that they gave me free membership for the following year. The same thing happen with most recent tow request. I contacted BW and was informed again that there was an error with the service request and we had to start over again. My original call was at 4 PM and it was 6 PM at this point. Again I was put on hold forever, disconnected etc. Ultimately the tow vehicle did not arrive until 8:15, 4 hours after the original call. Fortunately I was at home and not stuck out in the cold, but I could have been. BW gave me the same lines about improving the proceess so there are less errors. BW made no effort to compensate me for their mistake. I like what BW is about but if I need a tow, I need one to actually show up. Going back to AAA, suggest you do the same.
Nancy Teskey
::What a disaster. We waited for over two hours just sitting on hold. The dispatcher said she'd immediately send a text with the tow company. The text never came. The tow company called after another 90 minutes and said he'd just then gotten the call from Better World Club. Over three hours for assistance. During that time, I called AAA and got my old membership back. On the phone now canceling Better World Club.
Mark Magee
::First call at 2:50pm. "We will have someone at your location soon. We average 60 minutes nationally." At 60 minutes, I call again. "I'm sorry, but sometimes things get backed up." "But no one has even called to let me know when they will be here." "I'm sorry" says the third party call center in Tennessee, "We can't control them after we place the request. We can try another service." 30 minutes later, I receive a robo call, telling me some one will be there in 60 minutes. 60 minutes later, no one arrives. I call back.... same story. A tow truck does arrive, at 6:30 is, but refused to talk to me because he is pissed the the service has called him so many times to find out when he will arrive. He hooks up my car, without even saying hello. He is creepy. He gets in his truck and waits. I come to the window and ask if he is ready to go. He snarls, "Yes." I ask him why he has such an attitude, and snaps back that I was the one with the attitude, I responded, "I've been waiting for you for almost 3 hours. He gets out of the truck, roughy drops my car back to the ground, spits on my car, and drives off. I call again, at 7:20, a truck arrives. The state patrol stop by to see if everything is ok. Nice folks btw. By the time the new truck arrives, I'd already resigned with AAA.
Keith Barton
::Better World Club is the Best! Their roadside assistance has been every bit as good as the the AAA monster that continues to fight regulations to encourage increased fuel economy, the growth of public transit and other other improvements to our culture that help the environment. Better World Club is the choice for sustainability. Please do not feed the AAA behemoth.