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5701, Columbia Pike, 22042, Falls Church, Fairfax County, US United States
contacts phone: +1 571-481-4239
website: www.baskinrobbins.com
larger map & directionsLatitude: 38.8512251, Longitude: -77.1258309
Nikki G
::Drive thru ice cream 24/7!
mauricio romero
::Ice cream and doughnuts what's better.. great staff
no name
::I love everything.
Ciara J.
::Very clean and welcoming atmosphere. However the employees had terrible customer service. I went to Baskin Robbins because I found a BOGO coupon. I wasn't greeted when I walked in, when I was looking at the different ice creams so if them looked melted and the variety wasn't the best. Anyway there were no other customer in the store when I arrived and I saw the employees behind the counter on their phones at this point I had been waiting 5-6 minutes for some acknowledgment when that didn't happen I flagged down an employee that had already walked past me several times and asked him if he could help me. He rudely replied what do you want. I told him what I wanted, he made it and then disappeared without ringing me up. He walked past me again ON THE PHONE looked at me and didn't say anything I again prompted him to ring me up and looked surprised I had asked him to so. I try to use the BOGO coupon but he incorrectly rang it causing more frustration. It took 15 minutes for me to get 2 sundaes when there were no other customers that needed to be helped. I will never go back to this Dunkin' Donuts/Baskin Robbins the employees must not value their customers business.
Shaun Lee
::Food is from corporate so this rating is reflective of the service. Asking for "no cheese" is 50% successful. Drive through does not always give napkins, that's a real problem for greasy sandwiches and frosted donuts. Condiments (pepper, salt, ketchup) are rarely available. In short, poorly managed and inconsistent performance. There is a sign by the till requesting customers call corporate if they experience issues with the independently owned franchise. I hope someone calls and negotiates a buy-out of the location