Bank of the West in Beaverton

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comments 5

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  Herber Yonel Bada Luna

  :: 12 September 2022 21:44:19

  I've been there several times and the girls are very friendly, however twice they were very bad experiences the first time I waited for 15 minutes and when I got to the counter the guy looked at me and told me that you had to wait longer for the deposit. while he continued to attend to more people, I waited for 5 to 7 more minutes in another place and then someone attended me. today I went to make deposits by drive true I was waiting for approximately 15 minutes and I told him that I was going to deposit and I want change and he told me that for change I had to do it inside the bank that he could not give me by drive true. In truth, whenever I go I make deposits and they give me change of coins for drive true. but both times I have had a bad experience with your employee his name is Ryan. I don't know if it's because I'm Latino but he's not kind, he's very rude. and they should be prohibited from chewing gum because when they speak they are not understood. I have no problem with waiting but they should train the guy so that I have better service and customer care. I have to go to that bank because the company where I work has a business account. I hope they improve their quality of customer service. Guys like him shouldn't be working there.

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  ben ornellas

  :: 21 June 2022 05:22:40

  Their new bank manager Ben is condisending. He pretended to help me with an overdraft I did not have fault in. He gave me the wrong advice, telling me I would be protected from any more overdraft fees if I locked my card from the app. Just until we figured out the issue. 3 days later I had gotten 296.00 in overdraft fees because apparently locking the card will not stop recurring or random subscription charges. I now owe all that and I literally was in tears when he bluntly said, I can't help you.

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  ANDREW KNOX

  :: 17 October 2019 20:09:50

  After dealing with the bank's commercial loan department, I opened a business account with this branch. Unfortunately, the branch manager made a number of blind false promises about services, then refused to do any further business. As a local business owner, it was about the worst banking service I have ever received. I will deal with the bank long enough to satisfy our business obligation, but will do no more business with the bank.

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  Jennifer Muhs

  :: 06 February 2018 14:44:59

  I recently went to this branch and had a very poor experience. Not only could they not help me with the request on my account but I had to be the one to ask them to call other local branches to see if they can fulfill my request before I drive to another bank to help me. The teller then got her manager who was rude and informed me that she did not like the way I spoke to her teller, me asking her to call other branches. That was the tellers job to try and see what they could do to resolve my issue that was this branches fault not mine. Who, wait for it, got her other manager to literally repeat the same information that the teller and first manager told me. I have been banking with Bank of the West for many years and this was the only poor experience I had with them. Do not waste your time at this branch. Go to another branch!

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  Ashlee Burbano Soto

  :: 03 April 2017 14:41:59

  This is a review for this BRANCH (in Beaverton at Cedar Hills Crossing). They lack good customer service! There was a situation with my account and I reached out to this branch for help. They said there was NOTHING they could do to help me. Even though I am their customer. They won't go out of their way to find means to help you. Without any direction from them, I decided to call the 1-800 customer service over the phone, whom straightened it up and fixed it for me. If the branch couldn't do anything on their end to help me, the least they could have done was find someone or direct me to someone that could help. This banch needs to learn ways to help their customers. Got the impression that this branch "could care less" in helping you. This was also not the first time with this branch that i recieved bad customer service (rude and condescending). Think twice before going to this branch. Sadly because of my experience with this branch.. I'm now considering switching banks!