closed
🕗 opening times
| Monday | - | |||||
| Tuesday | - | |||||
| Wednesday | - | |||||
| Thursday | - | |||||
| Friday | - | |||||
| Saturday | closed | |||||
| Sunday | closed | |||||
1480, Shattuck Avenue, 94709, Berkeley, Alameda County, US United States
contacts phone: +1 510-649-9191
website: www.bankofthewest.com
larger map & directionsLatitude: 37.8803987, Longitude: -122.2695809
Erika Mccrary
::The people at this location are rude and racist. Especially Sara and the manager that allow people to be rude to customers with money in their accounts. Sara you need to work on your customer service because it’s trash.
Jared Davis
::Nisha is a teller here. He is awful and has no class. I visited the bank last Friday and he made me sign a check again because he claimed my signature didn't match. Then he showed me some documents with my signatures and I showed him that one of them matches mine. Then I pointed out that he spelled my name in a way that I do not wish for it to be spelled, but he did not apologize or acknowledge that he made a mistake. Then when I left I said, "Thank you. I hope you have a great weekend!" He did not say anything in response. Today I went in and I tried to get a different teller but he was the only one. I told him I wanted to withdraw money again and I reminded him that last week he made me sign the check again because he said I didn't sign it the way he wanted. I told him that to try to avoid that problem or to try and laugh about it. He watched me sign the check and then he told me I needed to do it again! Eventually I was able to get someone else to help me. The worst part about this whole thing is that he never apologized or tried to learn and improve from the experience nor did either of his bosses there apologize for him or try and get him to learn how to deal with clients next time. Also, when I left today again I thanked them and told then that I hope they all have a great weekend. Nisha ignored me!
timothy melancon
::It took me 20 min to make 2 deposits and cash a check. Thats after waiting 10 min in line. Every transaction needs a manager approval, even when cashing a check in my own account. Very disappointed.
Tiny Filmhouse
::Beware! Most incompetent bank ever. I have been a customer for many years. But for the last 3 or so years NOTHING I ever did with that Bank worked out. The staff or their protocol (can't tell, which is which) is just otherworldly bad. Last incident: I requested a new debit card. They charged me a fee for it. The debit card was never mailed to me. Now a fraudulent person in another state is using that new debit card and made transactions out of my account. IS THIS BANK WORKING WITH CROOKS????? Unreliable, incompetent, dishonest.
Jeanine Muller
::Constant problems with ATM. I used to like them, because they are small and knew their customers. But as of 2021, their ATM machine seems to be constantly broken. It obviously gets tampered with a lot. Cards get stuck and will not come back out. There are a lot of shady figures hanging out in front of the bank, which is a problem; makes doing business feel unsafe.