Bank of America Financial Center in Baltimore

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comments 5

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  Malik “Buck” BUCKSON-EL

  :: 09 January 2023 21:52:15

  They do good work and are the same people each time I visit

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  Ayoub Abdelmoula

  :: 06 December 2022 09:22:23

  Issue with Bank of America on 12/06/2022 I have been a Bank of Amercia customer since 2010. I currently reside in Germany and I was hoping to keep my checking account open to use when I go back to the U.S. Because of the $12 monthly fee that occurs every time my account balance is under $1,500, I decided to call and close my checking account and hopefully reopen a new account when I go back to the U.S. in March. The representative from customer service was very rude and unhelpful. Now, I am confident I am making the right decision by taking my business elsewhere.

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  Sabita Adhikari

  :: 14 September 2022 10:42:04

  Worst customer service in my life 9-10 people in line and only one person at the counter what kind of service is this? I am waiting since 1 hour

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  Noah Adler

  :: 01 June 2022 09:35:03

  Overall the bank location is good and the team is helpful. They have their hick-ups but it is small things that don’t impact me much at all.

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  Kara Mutuli

  :: 05 April 2022 17:30:59

  The unfortunate thing is that the local community probably needs this branch and it doesn't feel like that all the staff here knows or cares about this fact more than they care about getting through their shift. Foremost, BOA needs to keep in mind that there a lot of bank and banking alternatives around and substantially they all offer the same things. The only distinguishing factor between these banks is customer service and unfortunately, this branch and specifically the assistant manager of the branch doesn't seem to understand or value that. The assistant manager at this branch is rude and appears to arbitrarily apply "procedures" based on I don't know what because I was instructed on different occasions to follow different procedures for the same activity dealing with my account when interacting with this manager when she was working the teller line. I asked for a copy of the procedures in writing since it appeared to keep changing, she couldn't produce it and then started to yell at me parts of the new procedure that applied to other types of accounts. Another employee who worked under this manager looked for nearly 30 minutes for the new procedure in writing but ultimately acknowledged that she couldn't find it. It was disappointing but she was nice and apologized in general for the experience, which I appreciated. I also witnessed this same assistant manager be very robotic and indiscreet with another customer about issues with his account, loudly announcing his overdrawn status in the teller line, when he was quietly trying to discuss his matter with her. In that instance, it was the same nice employee who reported to this assistant manager who took this man aside and privately and with some dignity discussed his account issues. I can go to another branch or atm to get service and to get better service but I shouldn't have to. Going into the branch shouldn't need to be stressful or an exercise in which a customer has to read the fine print, changing print or in this case, invisible print, to know what procedure they will be asked to follow when doing basic banking. Changing procedures, applying them unevenly and not being able to produce anything written about these procedures appears selective at best, discriminatory at worst. If another lower-ranking bank employee can figure that out, an assistant branch manager should be able to. Similarly, there should not need to be some specific status a customer need have to be treated with consideration and respect at the bank. Banks make sure to have a presence in a variety of communities and those banks should be staffed with people who see and respect the members of the community they serve, not staff who begrudgingly get through transactions at the expense, patience or dignity of the customer. BOA needs to ensure that the value it places as an organization on it's one distinguishing factor, customer service, trickles down to it's branch leadership because it will absolutely cost you business and it costs the communities your branches serve as well.