Bank of America Financial Center i San Jose

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kommentar 5

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  Jade Smith

  :: 21 December 2022 18:23:11

  I got a new Atm card and went to this place. Then I was told to go back home and calling main BOA number. Then the phone service directed me back to a local office. Back and forth just to change a PIN. Then long waiting time in the office to see a banker.

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  Alay Shah

  :: 02 November 2022 09:49:19

  Worst ever bankers, not human. No call back ever. No space without appointment. I have been asking for an appointment since last 3 months. 5 voicemail - 0 returned. 3 emails, 0 response. And yes, they won't even recognize you if you worked with them yesterday. Too arrogant to work with. Try your luck here or invest your time in other branches.

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  Giovanni Finney-Long

  :: 31 October 2022 15:06:18

  Quick access to atms, staff inside to help set up accounts etc, no longer have available lock boxes and usually a short line inside that's significantly longer near closing. 4 atms outside so you don't necessarily have to enter to withdraw / deposit. Also has a security guard outside always for safety. Conveniently has atm only parking next to the disabled parking right in front.

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  Jim Bathgate

  :: 15 September 2022 11:22:08

  There is a reason that this bank's overall rating is only two stars. For the last twelve years my wife and I have filed joint tax returns, with the refund coming to my bank account since I do all the household bookkeeping. So this year when I deposited the refund check at the ATM, this branch rejected it. The check had both my wife and my signatures. We both have accounts at the bank. But instead of checking both signatures on file against the check, or even calling my wife to verify she signed, they just rejected the check altogether. The "manager" indicated the bank had changed their rules and that no, they wouldn't bother checking my wife's signature, and no, they wouldn't bother calling her to verify. I had to drive home, pick up my wife, drag her into the bank and present her in front of the manager before they would accept the check for deposit. The fact that my wife and I have been customers of this bank for 20+ years made no difference to this non- thinking manager. I will be closing my accounts at this bank shortly Addendum on 9/2/22: The manager told us yesterday (with the teller standing there) that the funds would be available today (9/2/22) since it was a government issued check (State of California tax refund). Imagine our surprise when this morning we get an email from the bank saying that “A hold was placed on your check because check specific information indicates item may be returned.” They further state that the check won’t clear until 9/13/22. So is the California State Government going bankrupt? They don’t indicate what “specific information” on the check is a problem. I am now in the process of moving my accounts to U.S. Bank, thanks to the incompetent and totally non-customer focused manager at this B of A branch. Addendum on 9/15/22: The bank finally cleared my California State Income Tax Refund check. So it took them from August 29 to September 15 to deposit an official government check. Again no explanation of what “specific information indicates item may be returned”. It is clear to me that the jerk of a manager at this branch just didn’t like me and decided to put a hold on this check with no rationale whatsoever, despite stating to my face in front of my wife and in front of other tellers that the check would clear on September 2nd. I have now completed opening accounts at US Bank across the street and will be moving ALL my banking business to them.

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  Ramin Moazeni

  :: 27 April 2022 19:21:30

  The people at this branch are incompetent. I had 2 recent horrible experiences here. 1) I had a check from my mom to deposit into my own account, they tell me she does not have sufficient funds and they cant tell me how much is in the account. I call my my mom, and she checks her account and she has ENOUGH funds. I had to go back and confronted them with my mom over the phone. They finally made it work. Just 2 trips to this bank to get a check deposited. 2) I had a check under both my mom's name and myself. She signed the back of the check and I went to the bank, presented my ID, endorsed back of the check so it can be deposited to my mom's account. I was told, no sorry, your mom has to be here. Went to another BofA branch and no problem with the deposit. These people just want to hassle you and they are truly incompetent