Avenue 145 en Mount Kisco

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  Kate M

  :: 08 March 2018 17:12:37

  My girlfriend had good experience at this place with Matt so I decided to give it a try. I called last week and spoke with "Mary" to book an appt with Matt. I specifically told her I need a haircut and color, however I will decide what type of process I want for my color after I speak with Matt. Initially she gave me 3:30 pm then she moved me to 3pm because she wanted to make sure Matt has enough time with me in case I wanted to go with Balayage. I got there before 3pm and waited about 15 mins before Matt came to see me. I saw that he was working on a client when I first walked in. After speaking to him and showed him the pics of the color I wanted for my hair I know I wanted a balayage. He told me he is BOOKED back to back today and that he would not have time for me if I wanted balayage. He basically politely told me I would have to come back for the color and then he told me I would need to rebook my appt because he prefers to do the haircut after the balayage is done and that he wanted to make sure he has enough time for his client. The truth is that they double booked him and completely wasted my time! I have a very busy schedule as well, and THATS WHY I called ahead to BOOK THE APPT!!! My time is just as valuable! Awful! I was so upset that I waited about 20 mins to call Mary after I left salon. I told her I was upset about what had transpired and that she should have called me if they double booked him and that they really wasted my time!! She basically told me she didn't do anything wrong! How do I give a zero star! AWFUL!

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  Robert LoMonaco

  :: 18 November 2017 08:38:05

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  penforcer

  :: 22 December 2016 19:49:45