AT&T Store in Silver Spring

🕗 opening times

comments 5

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  Brooke Marquardt

  :: 16 January 2018 08:54:00

  i just need to express my gratitude and the excellent customer service i received here from Jennifer in particular - she was very patient, helpful, and friendly - all the traits of excellent customer service. thank you!

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  Leticia Araujo

  :: 02 October 2017 18:40:15

  Worst customer service ever! Associate did not even want to know what my situation was and was trying to push me to call customer service when all he needed was to look into his iPad. Manager was more knowledgeable however was too busy giving the other associate a “massage”. Will never return to this location.

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  Alyssa Shanahan

  :: 14 August 2017 19:42:38

  Sold me a product they said would fit my exact model and it did not fit

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  Rocko Hughes

  :: 05 July 2017 15:58:05

  Unfortunately the service is poor at best at this location. I always seem to be reminded of the lack of training and professionalism periodically that prevails in the community. 1) I was greeted because I spoke first. 2) Another customer had to inform staff that I needed assistance. 3) As an informed consumer, I don't want to be pitched repeatedly. 4) Staff should NEVER under ANY circumstance be arrogant, or lackadaisical with a customer. 5) The poor management/leadership should dress the part and make sure that all customers leave with a product in hand or a great feeling when they leave. Sadly, i conducted my business outside in sweltering heat due to staff not knowing their audience. Yep! I got an Iphone 7 without having to pay a deposit on the phone OUTSIDE, IN THE HEAT, which also meant I was livid! Apology? By a lively, warm lady, named Nina on at&t's customer service line. Yep! I gotta wait for my new phone because of bad service. Are all the reps here lousy? I wouldn't take the chance. Go to Clinton, Virginia, Georgetown, online etc. Would you send your relative, children, spouse, best friend, or wife here knowing that they could be treated poorly? Your call...

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  Yanci Flores

  :: 03 December 2016 17:48:43

  We walked into the store asking to change our plan no one really attempted to ask us for help until a couple mins later then finally one of the employees finally came he told us to take a seat and left us there for about 25 minutes when we finally decided to walk out the store I told one of the ladies in the store that no one helped us and she ignored me and acted like she did not hear me. We pay your company for services but yet why are the employees not doing their jobs.