AT&T Store en Portland

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comentarios 5

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  Ryan Michael

  :: 08 May 2018 16:53:00

  I wish there was a way to leave negative stars. I recently visited this store. I was asked to sit down with one of the reps so i did. I gave them my drivers license, answered a few questions, then I got a call that I had to step outside to take. I asked the girl working there if it would be alright for me to step out for a quick moment. She said no problem. When I returned the the girl greeted me at the door and the first words out of her mouth were " you took ur license with you..... right?" I left my ID with her for 2 minutes and she very causally said "UMMMM idk.... i mean there were others walking around, could have been an employee, Im not sure, but i cant check the cameras until the am when my boss gets here" I cant believe this.

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  Quad Carter

  :: 15 March 2018 12:54:15

  The staff are knowledgeable and efficient! All my cellular needs are taken care of and they would be happy to assist you. Are you thinking of checking them out? Go ahead. The store is kept up so well and I have great laughs when I visit. The store is a place where you want to be. Have a great day!!!

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  Magaly Lynn

  :: 05 February 2018 22:12:07

  I went into this store to see about switching my prepaid number to a postpaid number so that I could upgrade my iPhone. The website says to go into a store to do this. The guy working told me that I had to call customer care, but they were closed for the day so they couldn't help me. This was at 6:30pm PST - customer care closes between 9-10pm PST depending on which number you call. When I called, they told me numerous times that I had to go into a store and that they couldn't switch numbers over via phone. Good job, guys.

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  Hrach Hovhannisyan

  :: 25 January 2018 22:00:18

  As almost always staff was very helpful. Even the new young sales assosiates. Selection of cell phones is not huge, but you can check beforehand, if they have some exact model or not. Generally I have good experience. Thanks.

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  Samantha Carmona

  :: 23 October 2017 16:39:50

  HORRIBLE CUSTOMER SERVICE. So let me talk about my experience. I walked into the store and wasn't greeted by anyone. There were five AT&T people on the floor and only one was occupied helping a customer. The other four people were sitting at a table all on their phones. I had to approach the table they were at before one looked up at me and said "can we help you with something?" And I explained my issue and they exchanged looks with each other before finally someone stood up and offered to help. While I was being helped they barely looked up from the screen they were on and never once smiled or showed any kind of compassion. Every question I asked they just said "you should call customer care" and kept asking me questions about my account rather than looking it up. It was like pulling teeth to get them to do ANYTHING. Why work in customer service if you cant stand helping people? Will never go back to that location again.