AT&T Store in Novi

🕗 opening times

comments 5

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  Adam Byrd

  :: 31 March 2018 13:41:10

  I would certainly not recommend this store. The store manager never got back to me. I had to contact cooperate to have some situations mitigated. Prepare to wait all day.

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  Craig Z

  :: 28 March 2018 10:07:43

  This is by far the WORST customer service in the industry!! I wanted to reschedule a Direct TV installation and was told by Joe Key, over the phone, that he would take care of it and call me right back. I waited 45 minutes and still no call back, I was on my way home from work, so I stopped by the store to see why I wasn't important enough to call back. I walked into the store where there were two employees, one was a useless manager, just sitting playing on their phones. I asked the greeter for Joe and I was told "he's in the back doing something". When Joe finally came out front he said "what's up?" I asked him where was my call right back and he said "I got a little busy" and when I asked why he didn't have somebody else take care of me he shrugged his shoulders. I told him I wanted to cancel the installation he turned and walked in the back. 5 or 6 minutes go by and he emerges and literally stared at me for about 10 seconds and then I asked him for proof of cancelation he said "oh I haven't gotten to it yet" finally he went over to the worthless manager, still sitting playing on her phone, says something to her and she said "the earliest I could get a installer out to your house is Friday, Good Friday! Now mind you she was sitting there the whole time and heard me say" cancel" about 10 times. Now lo and behold an installer just showed up at my door! Sorry for the long rant but....... THIS PLACE SUCKS!!!!

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  Ramchander Rao Annamaneni

  :: 31 January 2018 19:57:43

  I don’t like the way the employees treat here....they are very ridiculous and rash with the customers....very worst store I experienced...

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  Aditya N

  :: 10 January 2018 20:36:43

  The girl who helped us is really friendly and cared about our questions and I would definitely suggest anyone to seek her help if you go to this at&t store

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  Kevin Chattin

  :: 03 January 2018 01:17:30

  Helpful service but be prepared to be there a while