AT&T i New Orleans

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  :: 16 May 2018 18:56:05

  Today, I went in to pay my bill. The employee helping me was a trainee, and the employee training him didn't help him to accurately receive my payment. I kindly asked him to correct his mistake, and he said he would, but refused to give me an accurate receipt. I casually asked about the cameras when the woman managing this store got upset and said, "I don't have to answer that." I said that wasn't very polite, and she began raising her tone at me like I was her child or boyfriend. When I told her not to raise her tone of voice at me, the other employees just sat there watching and did nothing. Then she threw me out so I said a few bad words in anger and left. This was so unprofessional. She acted like she was on drugs. If you have to go to an ATT location, avoid this one. They're absolutely unreasonable and don't tolerate friendy questions. After finding out that they took my extra couple dollars without applying it to my bill, and after speaking with the local district manager as well as the AT&T office of the president, my bill was corrected. I was told the manager was spoken to and it wouldn't happen again. She apparently imagined I was casing the joint like I was a criminal. Even though they had my ID. I will never go back there again. Would you want to go to a store run by a manager who acts like a crackhead? Whatever happened to customer service? I'm still baffled by this insanity. I'm a college educated, handicapped person of mostly Jewish descent. How many people who look like me are buying guns and robbing cell phone stores? I've never heard of it.

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  Sylvia Cantois

  :: 05 April 2018 03:15:32

  The worst mistake I ever make moving from sprint to At&t .Its a nightmare, they are just a big fraud. Can't get any help they just played you for a fool.

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  Kandy Carlson

  :: 01 September 2017 09:10:56

  I am giving this store a one-star review because I cannot give it no stars. I went in to change my plan, which was recommended to me by online support staff in order to keep my phone number. I stood in the store for 5 minutes without being greeted by anyone, except for another customer who was flirting with the only representative I saw at that time. Another representative came out, and the two proceeded to talk about other customers loudly while three customers were still in the store. Finally, when I was helped I wasn't actually helped at all because the gentleman had no idea how to change a plan. Apparently no supervisor in the store. Because of this experience on top of AT&T highest prices in comparison to other carriers I will be leaving att after 15 long gruesome years of forking over way too much money. Good riddance.

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  Josh Angenend

  :: 13 July 2017 16:07:05

  This place is freaking terrible. Beverly is trying to help me now and doesn't notice I'm writing a bad review, that's how bad she is at this. We've been here for an hour.

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  Lucy Maguire

  :: 17 June 2017 14:51:07

  Unbelievable slow and unapologetic staff. Sat for 20 minutes before being acknowledged and then waited almost an hour for very mediocre service.