Atrium Health Mercy in Charlotte

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comments 5

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  Ayya Sudhamma (Charlotte Buddhist Vihara)

  :: 10 May 2023 15:04:18

  Took my mother (96 y/old) for an appointment with Mercy's radiology dept. From our arrival curbside until we left, we unexpectedly received excellent treatment of the type you may expect at a fine resort. When we pulled up, the kindly and alert guard approached and ended up offering to guide my mother to the bathroom while I looked for a parking space, saving time. (We were having a hard day and running late, and it made a big difference. He also kept an eye on her, and pointed out where to find her in the lobby.) Staffers accompanied us to where we needed to go, one even going up with us on the elevator. (Speaking of the main elevators, they've been revamped and seem brand new.) The radiology staff & technicians were as kind and solicitous as could be; the techs welcomed me to stay with Mom and got her completely comfortable (pillows, warm blanket) before starting the scans. I've been around numerous hospitals; overall this was the most seamless and friendly hospital experience I've ever observed.

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  Shelbi Desalvo

  :: 07 April 2023 09:16:20

  My husband had an outpatient surgery at this hospital and wow did things run smoothly!! All the staff was friendly and helpful. I received calls/text messages with updates at each phase of his visit. This hospital is clean and organized, everything happened on time or even ahead of schedule for us. The cafe area was nice. You can tell everyone cares about you and your family.

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  Autumn Drayton

  :: 23 December 2022 00:55:09

  My son had a surgery at this hospital yesterday and I was a little concerned with the other reviews but they exceeded our expectations. The hospital staff was extremely helpful and pleasant to deal with and the nurses and doctors were very informative and kept us up-to-date with everything that was going on. The only thing I will say is the app that utilize for updates was about 15 to 20 minutes behind so by the time I got the notification the doctor or staff already let me know. I would highly recommend this hospital.

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  Ben House

  :: 20 December 2022 22:40:24

  Maybe their Medical Care is decent. But you'll be there for a couple days waiting for it. Recently had a loved one here, their discharge was delayed several days over paperwork snafus. No hustle to get it fixed and get them home. Bad service. Visiting on the weekend? Nothing's open. We waited 80 minutes for a wheelchair to get down to the lobby. We weren't allowed to wheel them down ourselves... And I'm sure those extra days stay are costing thousands. Still pushing the pseudoscience of mandatory cloth masks for all, despite the medical establishment stating their uselessness...

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  Jennifer McPhatter

  :: 10 December 2022 08:19:58

  My mother went in for emergency gall bladder surgery, the doctors postponed twice, after she was operated on the third day the doctor did not have an IV or pain meds ordered after the surgery. Then 3 hours after the surgery my mother was still under the affects of anesthesia they gave her solid foods instead of liquid, she choked and almost died (no pulse for 12 minutes, CPR kept her living) ended up in ICU on a ventilator for a week then left ICU to a rehab center to walk again (she walked fine before the gall bladder surgery). Nurses and doctors were great in ICU except one called Tre, she went around to every ICU rooms telling visitors to put their mask up instead of caring for her assigned patients. And while in the nurse`s station she left her mask down. Her time and efforts should be spent on her patients instead of trying to feel important.