Arc'teryx Minneapolis in Minneapolis

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kommentare 5

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  David Schmitt

  :: 20 February 2018 20:43:46

  Alison and the staff of this store are excellent in finding what I needed for a rain jacket to use for backpacking. I am very satisfied with their professional communication, service, and ability to understand my expectations for what I want out of my gear. I will go back next time I need more, but considering how durable the rain jacket I got is, I probably won't be back for years.

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  Matthew Kaproth

  :: 17 February 2018 14:25:53

  Great fit (even with long torso/arms) for active people. Service was double plus good!

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  Kristian

  :: 04 April 2017 13:36:54

  The Arc'teryx staff makes this shop amazing. They answer every question you ask with a smile. They will make sure you find the right piece of gear for you or will send you to a place that fits your needs better.

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  Mark

  :: 24 March 2017 09:37:51

  I brought my Beta AR jacket in on 3/2/17 to be sent back to Arc'teryx for warranty repair (2nd time having rips in the jacket due to minimal/light use). I received my RA number shortly after and that was the last I heard about it. After not receiving any kind of reply back from Arc'teryx for a few weeks I reached out to see where my jacket was. The customer service was initially less than helpful saying that only the store knows that informotion and not the main company. I would think the two would be the same, but that is not the case. After I pushed back against having to play phone tag, the customer service rep agreed to reach out to this Minneapolis store on my behalf to see what was going on. After a day the customer service rep reached back out to me apologizing on the stores behalf. Bottom line, the store failed at their job and sat on my jacket for weeks before mailing it in for repairs. The customer service rep promised to move my jacket to the front of the line for repairs which was very generous but also hollow. Either the gear is good quality and there shouldn't be much of a line for warranty repair, or the gear doesn't hold up to any kind of use and the line is very long. The really sad thing is that according to Google maps I could have walked my jacket from Minneapolis to the main office in Vancouver, Canada to hand deliver it for repairs and I would have reached them SOONER than it takes them to mail it. There are plenty of companies making very high quality gear. I would recommend to look around and avoid Arc'teryx. The quality I've seen and the customer service has left much to be desired.

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  Taylor Kuebler

  :: 27 October 2016 23:12:30

  I moved from Texas to Minnesota, needless to say I knew nothing about real winter or preparation for it. I went to the store several times & the entire staff was incredibly helpful every time. I'm notoriously indecisive and took my time picking out what worked best for me. Allison in particular was super informative & patient as I learned about everything. I left totally happy with my purchases every time. If you want the best quality clothing AND staff, Minneapolis Arc'teryx is the place to go.