Apria Healthcare in Tucson

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comments 5

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  Shawn Buie

  :: 28 March 2018 23:17:10

  I hate working with this company, they do not know how to do business at all. Every time I call, I get told something different. They were supposed to ship me put a replacement mask, but failed to do so, and the tracking number they gave me is bogus.

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  Michael Harris

  :: 28 March 2018 16:04:04

  Just like so many of the other reviews, I would give them a 0 star if possible. By far, the absolute WORST company I have ever dealt with. Customer service is atrocious on every aspect. Started with me playing phone tag with the rep to get my machine, literally took over a month to finally have the machine sent to me. I would get a phone call once a week from the same lady stating she was trying to reach me and to call her back. The extension she left was always invalid. I called the general number on 2 separate occasions, only to be told that they had no idea who was trying to call me and would leave a note on my account. Finally get my machine, everything is going great for about 2 or 3 weeks. I then start to have a reaction to the treatments. I contact my Dr, she says that its something I would need to speak to Apria about directly. She has her office attempt to contact Apria. A week later, I haven't heard anything so I reach out myself. Another week later I reach out to my Dr who then has her people reach out again. Finally after another 3 or 4 days I get a phone call, a lady says she is calling from a recorded line and will be sending me to someone that can help me. Great! She transfers the call, a man answers the phone asking what he can help me with...a complete blind transfer. He has no idea what he can do or why I was transferred to him. I hang up because I am furious at this point. I then call to have the machine returned because its obvious at this point they do not have any concern with my health issues caused by the machine. I spend 38 min on hold and finally get a pickup date and time set. This was supposed to occur yesterday, yet no show or call. I again reach out to Apria, another 20+ minutes of waiting, just to be told that the office will not pickup during the time it was set. No one reached out to me to inform me of this however. I will now be physically walking the machine into the local office as I cannot get any resolution to anything. I should also mention that 2 or 3 days ago I filed a complaint online with them, not a single response has been received to that message either. So at this point I have roughly 5 messages out there, 2 being from my Dr. All of which have not received a response. This company has zero concern for customer service, and even less concern with patient health. As a medical worker employee, I will be reaching out to the resources I know we have available to see what can be done. This is absolutely unacceptable business practice for anyone involved in the medical industry.

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  denise lowery

  :: 12 March 2018 19:41:07

  this is the worst company nationally. rarely have they gotten our insurance correct, even when hours have been spent working with their "billing" office. I'm currently on my 2nd hour of "on-hold"!

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  Jeremy Snyder

  :: 16 January 2018 11:27:09

  This place creates a scenario where you are a trapped customer. They charge you a large fee for equipment, then a rental fee without bothering to tell you that it's a rental. You can actually buy the same equipment and better on Amazon for a lot cheaper than their initial price. The call line for return will have you wait for 45 minutes then drop you. Dozens of attempts and I've never actually reached a human being. Only a wait time that would have challenged Job. Once getting through the online app for returns, they've rejected my request for a return several times requesting a note from my doctor as if I don't have a choice to no longer be their customer. I do, and I never would again. Not a chance.

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  Marni Mcdaniel

  :: 01 November 2017 00:01:52

  We made the mistake of not checking United health care list of medical supplies and ended up not with Apria , who after three months came and got the equipment , and we were left in a mess as they had been do good about the oxygen and were so on the ball about delivering and so professional as opposed to the company we were sent to , and I do not understand why the bad reviews are here. So now if all goes well we will go back to them and pray it is a good choice.So Apria please live up to this review so people will see how good you still are.