Apple University Park Village en Fort Worth

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comentarios 5

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  Savannah Sauers

  :: 04 May 2018 01:33:17

  I went to the apple store today and had Josh help me. I’ve been to this location several times and Josh was by far one of the best Apple Associates to help me. He was so kinda and patient with me. He went out of his way to make sure my problem was resolved. We need more Josh’s in this world, your doing great! Thank you so much!

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  Marla Ware

  :: 22 April 2018 10:42:05

  It’s a busy locations, so without an appointment, it could be an hour or more wait. They text you when there is 5-10 min left before you will be seen. I simply spend the wait time at the Starbucks and nice stores in the shopping center. The staff are very friendly and knowledgeable. I have been there twice for Genius Bar, and both were great experiences.

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  David Musick

  :: 16 April 2018 20:44:46

  Disorganized, scattered feeling - not sure where to go for help. It's also way too fancy and showy - too expensive decor for no practical reason - typical Apple, though: all about marketing itself and covering the cost with needlessly expensive and non-user-friendly products. They also wouldn't replace my phone battery because there was a small amount of liquid damage, but used the opportunity to try to sell me an over-priced phone. I bought a better and less expensive Samsung Galaxy instead.

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  Cheyenne Elliott

  :: 03 April 2018 14:24:56

  This store itself was fine, i wish there was one within 30 minutes of Waco but there isn’t so I went here. I had a messed up hard drive and every rep there tried to make me buy new stuff except for Monty. Month has worked with Apple for 11 years apparently and i feel like this guy doesn’t get paid enough for the awesome job he did. He salvaged almost ALL of my files that I was told had been lost and even gave Ken tips on how to try and repair my drive myself or bring it back to him if I needed assistance. He stayed past closing to save my files without one complaint. Monty, you rock! Ask for him for the help you need.

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  Johnny84R6

  :: 12 March 2018 16:03:48

  Experience as far as actually getting my screen replaced was decent, however, the reason for the 1 star, was the fact that I had made an appointment well in advance online, which showed a guaranteed 1 hour/same day fix (for the replacement of a broken screen). I live far from the store, and, upon my arrival, the store appeared very chaotic, messy and busy. I get to the back and they tell me that they can't fix it within an hour or even that day, that I had to come back tomorrow, or I could ship it out, etc. I've made previous service appointments in the past at other Apple locations with no issue, expectations of the promised parameters were met. My irritation is that I made an appointment, and not only was this store not able to withhold its end of the bargain, but also no one called and/or no emails/texts were sent to me to notify me of the change in advance, saving me the time and trip, or perhaps offer alternatives - this would have been a professional and yet easy fix. I seriously refuse to believe that as sophisticated as Apple may be, they have no scheduling system that indicates overload and allow employees/managers to give adequate notifications. I was also contacted by a local employee a couple of days after (didn't say if he was a manager) after I had submitted the post-service survey, and he was completely uninterested in my issue, instead, kept asking me other completely unrelated questions (If I had been greeted and made aware of extra Apple products and services). Employee seemed like he was reading a script, as he kept interrupting me and speaking very fast, sounding very much careless, and perhaps a little clueless as well. I'm not sure if this happens at this store all the time, or if it was a singularity, however, the experience and facts associated with my visit lead me to believe that this store has a poor organization system, management structure and establishing a decent rapport and follow up with their paying customers. I will not return to this location again. Be cautious if you make an appointment here. My suggestion would be to visit other Apple locations if able.