Anchor I Plumbing & Heating en Patchogue

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  James Mayer

  :: 01 September 2017 13:00:44

  Very poor customer service... Anchor plumbing came to my home in April to fix my toilet as it was not flushing. For a brief period of time (few months) the issue appeared to be resolved. A request was made through Sears home warranty to have them return as there was a recurrence of the problem. A worker named Freddy returned and after a brief examination ( flushed a few times, only) he concluded the toilet needed to be replaced. A claim report was submitted and it was denied on account of the report indicating it was clogged (policy does not cover). I called Freddy back and asked him to explain his conclusion of it "being clogged" and his response was "it's an old toilet that's what it must be". I said you did not even attempt to unclog the toilet by snaking it. He agreed that he should have. Upon trying to re-schedule them to come back out I was advised they now will be charging me a service visit separate from whatever my policy with Sears indicated. As I began to explain my situation the woman became attitudinal and interrupted me continuously. I calmly asked why she was becoming aggressive and perhaps I needed to speak to a manager. "I AM THE MANAGER AND THERE WILL BE A FEE AND THATS THAT. I said you have a nice day and you can be certain Anchor plumbing will be getting plenty of negative reviews. Bottom Line Anchor Plumbing did not do right by this customer and that is very telling about a business... EMPHATICALLY RECOMMEND CHOOSING ANOTHER SERVICE PROVIDER!!!

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  dave robertson

  :: 21 August 2017 09:55:29

  on time. quality work. friendly and clean