Advancial i Dallas

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kommentar 5

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  Chuck Cobb

  :: 08 February 2023 12:22:48

  I can never get anyone when I call. Tha automated system is terrible. If I could rate lower than 1 star I would. They deserve negative stars!!!

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  Jenny Lee

  :: 07 February 2023 12:57:58

  The software is waaaay below par. They do NOT provide wire information on their website. Their software is lame (saying it nicely). The staff are all super nice and patient. I appreciate them for trying but they are handicapped by their software as much as the customer. There were other things that were mind blowing in the software lack, that i are less an impact, I cannot remember all the details i've been over looking while working with them..... i know it has taken a week for them to set up an outside account link. Very frustrating; should only take 3 day tops. their software platform does not provide a wire request letter/info with wire parameters & expectancy info... just that your wire is going to a 'business'..... no references: nothing! I wonder if i will even get a confirmation of when the wire is set up to be sent .... They were shocked that i wanted the details to populate in a printable (or copy-able) format, after setting up the wire, which would show the wire cut off time of day, so i could know if i made the cut off, the amount of wire, the accounts to which it was set to go to, from, a reference number and if i didn't make todays window, WHEN will it go? They said people do not ask for that information. WHAT? People! We are training banks and like services to not provide us details that have been industry standard for ages! It equates to a dumbing down of people.... zombie-ville! You must ask questions people. a Bank should not keep you in the dark surrounding the movement of your money. Wake up!

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  Maryna V

  :: 20 December 2022 04:23:19

  If you are about to do a wire transaction or waiting for one chose another bank. Instructions are general. After asking questions to a representative and her supervisor I got answers like: "we are doing it a million times per day" and "you pick the wrong bank". As a result- no money. Don't deal with this bank, waste of time.

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  Maria Salmeron

  :: 07 November 2022 14:44:52

  Do not do business with them. They are all about themselves and do not care about the customer. A merchant took money from my account without permission. Causing me NSF charges and they did a charge off. The merchant returned the money and Advancial will not remove the charge off. Still want the NSF fees and left me looking like the bad guy. They are pathetic. BBB is next. DO NOT BELIEVE THEIR “WE WILL REACH OUT TO YOU REPLIES.” 2 .9 star review. Should’ve known.

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  Carol Church

  :: 27 October 2022 17:52:03

  I purchased two jumbo CD's from Advancial which involved a complicated transfer of funds from another IRA. I have never done business with a financial institution that was as helpful, polite and knowledgeable as Advancial. I am so impressed with everyone I worked with. Thank you Advancial!