Advance Auto Parts in Poughkeepsie

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comments 5

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  Travis Brodbeck

  :: 07 May 2018 10:40:29

  I was so frustrated with my visit to Advance Auto Parts near the Red Roof Inn and the steakhouse on Route 9. I came in with my confirmation email from the online order I placed more than 30 minutes prior and asked for help. The associate there who was scrolling through car feeds on Instagram logged into the computer to tell me that the order wasn't there. He didn't investigate why my email and his system were not syncing. He didn't know what store he was in and his colleagues corrected him. We verified my order was submitted, the store number was correct and that enough time past, but we retreated to the stance that it was a computer glitch. To remedy the issue, I asked to just pay in cash and I would get my order refunded by Corporate. When the associate went to the back to find my part, he told me that it's a big box, and it's not there, so I would have to go somewhere else to get the part. The only reason I went to this store instead of the Advanced Auto Parts near my house is because when I did the online order, it was the closest store with the part in stock - apparently not. I had to ask the associate what other Advanced Auto Parts stores had the part in stock, he told me Poughkeepsie, but didn't give me an address. I was there for 30 minutes and received comical service. What a disappointing experience for sure.

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  Tom Privitera

  :: 23 April 2018 11:19:44

  Although I was able to find what I needed, the employee not only appeared that he wasn't interested in answering my question, but he actually gave me the wrong answer, if I hadn't "googled" my question, I would have made my purchase based on the employees wrong answer and potentially caused damage to my truck..

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  Kim M

  :: 07 April 2018 06:59:14

  Staff is always helpful and they keep their products in stock.

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  Craig Jacoby

  :: 19 March 2018 16:11:13

  Not the largest selection of car washing products. But otherwise friendly staff and a good assortment of automotive needs.

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  unicowmilker

  :: 28 September 2017 06:40:22

  Guys are helpful there. They know a good amount when it comes to cars and bikes. I have been helped there several times and they do a great job. Special shoutout to Nick who is very friendly and takes the time to help you find what you need. Good staff