AC Hotel by Marriott Charlotte City Center i Charlotte

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kommentar 5

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  Nneka Davis

  :: 12 March 2023 08:47:24

  Rooms are clean! Service at the front desk was great Noah gave us abreast balcony view room like we requested. Breakfast was the best part about our stay Matt was friendly, attentive and welcoming from the start and made us feel at home.

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  David

  :: 28 February 2023 00:42:06

  Nice hotel. Rooms were clean, modern. The rooftop bar was nice, but got a bit crowded in the evening. It's in a great location with lots of stuff to do, right beside the Epicentre. All in all a good experience.

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  Tasha Newbill

  :: 17 February 2023 11:41:10

  Great location. We were there to attend a game at the Spectrum Center-its literally right across the street; very convenient! The only issue I had was the air in our room wasn't working correctly; it was HOT! I called the front desk and they sent the maintenance man to my room. He came and said he noticed he couldn't hear the air and he he did something and it kicked on. He told me to keep it on 67 and he would be back in 10mins to check it to see if he had cooled down-he came back but unfortunately the air still wasn't putting out like it was supposed to. So at 1045pm we had to switch rooms, which was right across the hall. Still very inconvenient to have to move rooms. The maintenance man brought me two keys and said my room was all ready to go but when I went to scan the keys at the new room, the keys beeped RED SO I had to call the front desk AGAIN, I had to then wait AGAIN for more new keys to be brought to me. By then I really became irritated. I didn't complain but the new room still wasn't any better as far as it being cool, I still felt like it was warmer than what it should have been for the a/c to be on 65. I didn't complain because I had already made up my mind that was leaving at 6am and getting out of the room because I was very frustrated. Thanks to the front desk and the maintenance man for helping out as much as you could but I still wasn't satisfied/happy. I felt like I should have been accommodated for the all the inconveniences that occurred for one night. I probably wont stay here again........

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  Sandra Orsa

  :: 18 December 2022 16:33:06

  Check in was quick and easy, front desk staff was nice and professional. Stayed here for one night to see the Panthers play, also a great, central location. The reason for the three star rating: while the bathroom was clean and the bed neatly made, the rug under the coffee table had seen much better days, extremely marked up and dirty. The coffee table in the room had also not been wiped down. When we took showers this morning before the game, the water was warm, at best. The sink also did not drain very well. By the way, the parking deck for the AC Marriott was only a clearance of 6’8” - I tried to find this information prior to checking in, and the site doesn’t list it either. We had about a six inch clearance, if that - but we were fine in our slightly lifted Tundra.

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  Amanda Reed

  :: 07 December 2022 09:55:09

  The location and the cleanliness of this hotel get 1 star each. Stayed here for a concert at the spectrum center. This hotel is located directly across the street. There are also many other hotels located direct across the street around the spectrum center that I would try before staying here again. The rooms were clean on arrival. The check in process was chaotic. Didn’t seem like staff knew what they were doing. Our key card didn’t work on the first try. Front desk staff was not that friendly. As a titanium member I requested a late check out when I checked in and it was changed the next morning back to normal check out time of 11am. We were woken up by housekeeping at 9am banging on the door trying to come in and clean even with the do not disturb sign on our door. Parking was $30 a day for self parking which is a lot compared to other hotels. Overall if I were to come back to the area for another concert I would try some of the other hotels that are just as close to the stadium and not stay here again.