AAA Newport in Newport

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comments 5

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  Bob Thornberry

  :: 29 March 2018 08:16:09

  Never go to this store unless you want to get bounced around from person to person. There are only two people at the front desk that’s worth anything and I believe there names are lindsay and Katie. If you want to hear about a long story from a guy named Matt about how he living in Germany for several years and watch all of his YouTube videos on his silly acting then that’s your guy but he will not sell you anything because he has no clue what to do witch he has told me 😂 but he has been doing this for 10years with another airline. But he will book you with flights but not through AAA but with a third party website, so what was the pint In me coming in then?? I also believe that steeling from the company? Then there is this lady called Carol who is older and I have booked with her before but now she won’t even give you a second of her time she just ask you what you want and if it’s not wanting a AAA member ship then she looks at this other lady and tells her to take care of me while this other lady is on the phone and helping customers already. I looked at carol and just said I just want one night in a hotel and why can’t you just do it since I have booked with you before. She just looked at me and said I can’t do that anymore. So I guess she just gets paid to sit there and take AAA members now witch is crazy to me since they are always supper busy in here. If you are wanting to talk to the manager which his name is Anthony Stoeber Well good luck with that one! He is hardly in the office and when you call him he will never pick up his phone for you. Don’t even wast your time with a voice mail because he will never get back to you on anything. This guy Is a joke, I have meet him twice and he is a push over who just thinks for him self and pushes his employees to sell nothing but AAA memberships in AAA credit cards! I even witness Matt getting in this lady face and steaming at her when she was just trying to help him with his computer and all Anthony did was sit there. Buttt the on the other hand there are some people in the office that do care and will go out of there way to help you witch is Katie, toni, Terry and Lindsay. I have been coming here for years and I have spent allot of money with AAA but for now on I’ll be taking my money some where els and never coming back her. If you where wanting to book with AAA then I would go in and see one of the 4 people I just listed. They will work day and night to take care of you unlike the others that will push you onto some one els because they don’t care or are just to lazy to do anything about it.

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  rachel lynch

  :: 13 July 2017 17:24:18

  I done had some issues with Bob Sumerel AAA in Newport Kentucky they fix my Cadillac converters a while ago then I had to turn around and bring it right back for the same thing they said they fixed it then it went out again now they have my car since June 2nd and it still not fixed. They had supposed to fix my O2 sensor and it's still not fixed my car was not going over 40 miles when I bring it to them and it's still not going over 40 miles now they trying to say in my Cadillac converters in I don't know what to do can anybody help me I don't have no transportation to work. Very disappointed in the service thought they were real good people but I guess not

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  Amber Fair

  :: 05 May 2017 19:00:08

  They were friendly and did a great job.

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  Mark Lancaster

  :: 02 September 2015 21:20:32

  I've used their currency service as an AAA member, and it's one of the fastest ways to get ready for foreign travel. Both times at the Newport location, I received my money in 2 days, and at a far better exchange rate than the airports and some local banks.

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  Sandra Pierce

  :: 13 June 2015 19:52:07

  I needed Canadian money. the bank didn't even have the forms to request it from downtown. I have been a member for many years so I went to the new office in Newport. They were very helpful and I will pick up my money in 3 business days. I would highly recommend their services. My only complaint would be that the parking lot is too small for both businesses.