АА-1 Авто Боди in Hicksville

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comments 5

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  Patricia Frey

  :: 16 May 2018 19:09:03

  Place is amazing they are very nice and helpful. On top of everything great experience

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  xixi li

  :: 10 March 2018 13:49:49

  Really bad service. I got into a car accident, left the car to fix over a month, after I drove home the car realized many problems didn’t get fix. Tried to call they say to bring the car back in on the same day. When I returned to the shop, no one was there. Called them said no one will be there till two days later . So I was there with a broken car not able to drive home. Really bad service and attitude.

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  Chris Hernandez

  :: 05 December 2017 17:41:49

  Terrible experience. I understand holidays can jam up business, but good business still get things done. My dealership recommended this place since they have a partnership but I have received horrible service. My car has been here for over 3 weeks. First I was told my car would be ready in a week. I called on Wednesday and was told wait until Saturday. I call Monday and they told me Wednesday. I called Wednesday they told me after the weekend. I called Monday they told me Tuesday. I show up today Tuesday and now they are promising me tomorrow, Wednesday. Are you kidding me? Just circles and circles with these guys. Absolutely do not recommend.

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  Lu Ann Wynne

  :: 20 November 2017 14:52:02

  PLEASE TAKE THE TIME TO READ... Our company vehicle was in this shop for 2 months. Not exaggerating either. Every time I'd call, Melissa would say that only Mike can give updates and that she'd leave a message with him to call me back. My colleague and I called every single week and not once did we get a return phone call. On the 7th week I finally told Melissa that I'm not getting calls from Mike and I need an update because if it's not fixed, I'm going to come pick up the vehicle. She then gives me Mike's cell. I call and he says, oh yeah, the parts just came in today. (ironically right?) It'll be done in 3 days. I call on the 3rd day and he rushes to get me off the phone because he's with an adjuster and says he'll call me right back. Nope, he didn't return the call. I called him the next day and says, oh we'll have the car ready for you on Friday. I'll have the receptionist call you then. Nope, he didn't get a call. Today, which is Monday I call and Melissa again says you need to call Mike. I don't have an update. I call Mike and he says you need to call the shop. By this time I'm so done with the runaround. Told him look, I already called your shop and they advise me to call you. Now you're telling me to call them? Do you all not work together? Told him since this car has been in the shop for two months and we've had to get a rental, will he give me a discount. Agrees to the discount, tells the receptionist of the discount and that I will be calling. I call to pay for it over the phone and she knows nothing of the discount. This place has a couple of good reviews but from my experience, this is the worse customer service I've ever dealt with. Damages to our vehicles was nearly $8,000 and they were making a pretty good penny on us yet they didn't care to give good customer service. Tip: Treat customers the way you want to be treated. Just because you know you're going to get paid no matter what doesn't mean you have to treat the customer poorly. I hope no one else gets to experience this.

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  Melissa Kelt

  :: 05 November 2017 08:53:02

  I'm very happy with both the towing service and the car repair! The car was repaired way faster than I expected, the staff was courteous, and they did an amazing job on my car! I hope I never have to do business with them again of course, but I would if I get into another accident.