24 Hour Fitness in Pelham Manor

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kommentare 5

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  Leah Z

  :: 04 June 2018 22:43:34

  I brought my friend to the gym for the first time on 6/4/18 in Pelham Manor, NY. She signed up for a 3 day pass, and one of your sales representatives, Anthony, asked if she'd like a quick tour. Instead of showing her the amenities, as he was supposed to, he immediately started asking her questions. Anthony asked "when is the last time you went to a gym? Well you know just doing classes alone is not going to do your body any good. You won't see results just from classes. How come it's taken you until now to come to a gym?" I stepped in and said " Anthony, she is here to see the gym, see the amenities, try a class, and decide if this is a place she feels comfortable in. But instead of encouraging you are discouraging and that's not ok." Anthony then tried to discuss our "genetic makeup", as if he knew our genetic profiles to justify why classes will not do anything to help my friend get in shape. Anthony proceeded to bring us to a trainer named Jason, to try & have him justify that taking classes won't be beneficial etc. It was out of line and completely inappropriate. Instead of apologizing he became very combative when I addressed my issue with both his approach and attitude. He claimed he was simply following company protocol. If company protocol is to lose potential customers BEFORE they've even utilized their 3 day pass, then Anthony deserves a medal from corporate. 24 hour fitness needs to make sure the people they put out in front (to make a first impression of the facility) are properly trained and demonstrate appropriate interpersonal skills. I am very disappointed with the interaction we had with Anthony, and I'm sure we are not the first customers he's turned away from the gym.

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  Gary Spruill

  :: 31 May 2018 18:51:54

  This gym is on point awesome. Come see for yourself. You want be disappointed. See you there.

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  John Heinz

  :: 14 February 2018 07:21:04

  I don’t know what everyone is talking about! The staff is super friendly the gym is always clean so are the locker rooms. You don’t need a huge space to change or go to the bathroom. And let’s not forget there is another locker room opening in a month. The trainers are top notch and my wife thinks the group fitness team are awesome

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  Frank D

  :: 10 February 2018 10:00:45

  Temperature control in a gym is extremely important--and this is where 24-Hour Fitness is lacking . Inside it is both very cold and very hot in 24-hour fitness. One area of the gym has the heaters on very high, where the other areas has the fans and air-conditioning on full blast. It makes for a very unpleasant experience. 24-Hour fitness has new, top-of-the-line cardio equipment. Their "Rowers" and advanced "Incline Treadmills" are why I joined. They are well kept and function with no issues. There is plenty of Free weights and Bumper Plates for all types of Olympic Lifts. Overall, 24-Hour fitness gets a failing review. Until they fix the temperature controls, it remains a unpleasant Gym to train in.

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  Dave Garufi

  :: 05 February 2018 14:45:52

  MISERABLE customer service. Received an email FROM 24 hour Fitness. Fill out a survey and get a 30 day free pass. I filled it out, got my pass and went to Pelham Manor. Pelham Manor would NOT honor the 30 day pass. Told me it was not accepted at "new" clubs. I read the fine print, up and down, several times, and this was created excuse, that was not on the form. Was then told I could get 30 days free, if I signed up for a year. Again, the 30 day pass said, "no purchase necessary". Totally turned off by this bait and switch, or whatever you want to call it. 24 Hour reached out to ME. I was only looking to try the gym for a month, and then likely join. So, I left Pelham Manor, WITH my free 30 day pass, and 24 Hour not honoring it. Incredible personal touch over there...