1st Avenue European in San Diego

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comments 5

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  Alex Bumatay

  :: 28 April 2018 15:21:45

  I used to like this place, until my recent experience, and here is what happened: maybe a month ago or so, I had few issues with my old 1992 Mercedes SL 500, which has less than 102,000 on it. Since the car is old, and european, I came to 1st Ave European. Had pretty good experience with this place before, so decided to come back. I had some minor issues with the car, but one of them was the tail lights. Guys told me they will do evaluation and such (which isn't free) and will let me know how much it costs to fix. In approximately 2 hours I received a call from them, that someone who worked on my car before put wrong types of bulbs in, so they can replace them and it shouldn't cost that much to fix it along with oil leak and such. I came back to pick up my car the next day, since they called me and said it was ready. Everything seems fine, I paid and wend home. And this is where it all started: I opened the trunk and the light fixture was simply laying on the bottom of the trunk, not even being attached to the back of the car; when I picked up the car, I noticed some of my paperwork was laying on a passenger seat, despite the fact when I left the car with them, I put everything away. So I checked my glove compartment and noticed that I was missing paperwork with description of tests done by a different auto shop which worked on my car 2 weeks ago, with my CAR REGISTRATION AND MY TEMPORARY DRIVERS LICENSE ( I was in a process of updating my ID). It turned out, they went over my glove compartment (they weren't suppose to be there in a first place), and on top of that they misplaced my registration and a temp ID paper. So I had to come back next day and waste my time waiting there while they looked for my documents. After a bit, they found it all. Apparently, they went over the documentation which showed tests which were done by a different autoshop, and as an excuse, they told me "We didn't want to charge you for something you've already paid for". (How thoughtful, but since when auto mechanic cares about that?!) On top of that, this is was the reason why I came to 1st Ave European - TO GET A DIFFERENT OPINION, not go over the work someone else done before you. Of course, they were very apologetic and replaced all the lightbulbs totally free of charge (could've done it myself too), and in fact, the issue with the rear light remains the same - it doesn't work when I turn my headlights. Will not come back to service my car here, because 1) it's over-priced; 2) they are not honest; 3) they go over your glove compartment which is not even involved into oil leak nor rear light issue... 4) Lusti Motors does the same job for cheaper and in a more professional way, and on top of that, they fix european cars too. P.S I include the picture of how they left my light in the bottom of the trunk. They forgot to put the light back on, but didn't forget to charge me for the service. Notice, there is no middle lightbulb in the fixture at all.

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  Vikki Dorsey

  :: 03 November 2017 19:41:03

  They have worked on two of our cars. Both times I’ve called for a repair or concern they were able to get us in the same day. They are very knowledgeable, do really good work, service is great and prices are fair. Thank you!!

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  david kunkel

  :: 06 October 2017 14:48:41

  Great service on my R8. Took excellent care of the vehicle. Customer service was a priority. Would recommend and will be back. Thank you!

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  Mark Kelly

  :: 04 August 2017 16:43:11

  Mike and his team thoroughly investigated the "check engine light" warning on my 2001 VW GTI Golf and made all the repairs required to make the car run like new! I appreciated his team diagnosing the multiple problems; detecting what was wrong and what was NOT the issue with the engine. I am pleased to recommend his auto repair shop in San Diego and deeply satisfied with the honest and fairly priced work provided in a timely manner.

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  Amy Koenig

  :: 24 July 2017 18:23:36

  Mike and his team were exceptional professionals. Prompt, honest and courteous. So thankful to have found a trustworthy service establishment. Best of all, they were completely knowledgeable and helped me understand my car better than I ever have.