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4107, South Yale Avenue, 74135, Tulsa, Tulsa County, US United States
contactos teléfono: +1 918-627-7065
sitio web: www.zales.com
mapa e indicacionesLatitude: 36.1026626, Longitude: -95.9195072
Reba Williams
::Little bit of a wait but the girl was sweet and she changed all my watch batteries out.
angelkit14
::Ordered my ring for my fiancé online. It was beautiful and when I picked it up it was exactly as it was supposed to look like and everything. My issue came from when I picked it up at the store. The clerk that was there (an older gentleman) asked me if it was for my friend while I was checking to make sure the ring was ok and everything. I said no it was for my fiancé and SHE WAS going to love it....he proceeded to say to me "you know Jesus loves you right?" I was so shocked he had said that to me. He is supposed to be a professional. I just responded yes I know and left since I had already paid for the ring in advance (thank goodness). Don't think I will shop at this zales for our wedding rings. I did not appreciate him saying that to me.
Randadi s osdidjd Toothman
::Horrid all around. They give you the run around and excuses after another. I've had my wedding set for over 2 years snd have had it replaced 3 times along with several stones reset. And still having trouble with them. We had ordered stuff around Christ's with them and the customer ser ice was so bad we cancelled our purchases and told them the reason, and they pretty much said well whatever go some where else. If you want to make you customers happy and for them to come back to buy or to refer you as a jewelry store. Then you don't act the way these people have. I do not recommend zales and I will never use them again for nothing.
Paula Dine
::Bought very expensive Morganite ring. It took them several months to resize it. A lot of excuses or why. Then a diamond popped out. They replaced it, and took over a month to do it. Had it one day and another one popped out. Same process. After the third, I was ready for a refund. The store manager had a replacement ring custom made for me in my size (smaller than usual) and I wore the one with the missing diamond for months waiting for my custom made one. When it finally arrived, I was thrilled. The workmanship was excellent. The next day I noticed it had a rough edge on the main gem stone, it had a bad chip. Again, I took it back. Very disheartened. She ordered them to swap the good main stone from my first ring with the inferior stone. It only took a week, but when I got my ring back, it wasn't my ring. They had swapped my old ring which had been sized, replaced the third diamond, and kept my custom made one that was MY ring. When we complained and asked for my custom one back we were told that it was just gone and they don't make size fives any more. At this point, we are done. Now the main stone is loose and I can't wear this $1700 ring. NEVER GO TO ZALES, JARED OR KAY. They are all the same company. Go anywhere but here!!! This ruined what would have been meaningful into nothing but a bad experience.
Bernice Hughes
::Do not stand behind their word lost a Dimond in my ring took it in got a price left it to be replaced. While there bought a ring paid 500 dollars for it. Got home got a call didn't charge enough for repair. Went back they wouldn't tell me what it would cost they gave me my money back for the new ring and I left the store bought my first ring there in 1960 want do you business with no more