Zales in Aurora

🕗 opening times

comments 5

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  Semaria Solomon

  :: 11 April 2018 19:55:38

  If there is zero, I wish I could give them zero. The ladies they try to help me were nice. But, the manager is so nasty and inexperienced. She doesn’t care about the customer. It seems that the way she handles the customer the way he looks and even treat her workers so bad. I don’t even like her the first day I bought the ring and because of the lady she helped me I changed my mind nd bought. When I want to return the ring because I don’t like it she brought her own rules and said that the warranty I paid is not going to return as you do the resizing. Why I’m going to but something that doesn’t fit. It is their responsibility to get me the right size. I’m so disappointed and leave. I don’t expect such store manager from big company like Zales. She is so below the standard. You guys have to think about this store.

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  roman sotelo

  :: 31 March 2018 12:34:49

  The worst customer service ever!!!! I suggest you go to the one in Park Meadows mall

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  SwagyTrackz [Sweg]

  :: 01 January 2018 13:48:34

  Pretty good customer service but I took a ring to resize and its already been around 2 or 3 weeks and still nothing from them

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  Octavio Marquez

  :: 26 December 2017 20:23:37

  Exceptional Customer Service from the sales person Paloma. Definitelly coming back to purchase at this location again. thanks once again Zale's.

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  Jessica Buckland

  :: 21 July 2017 13:15:00

  These ladies are great I had been promised a certain discount when I came in to pay I was told I could no longer get that I was very upset considering they are now telling me I owe over $200 more than what I was promised. I had 3 ladies helping me calling whoever they could call to try to get me this discount after a couple hours and a call back from a higher up I was able to get the full discount that I was originally promised! These ladies went above and beyond I love my ring it's beautiful I highly recommend zales celebration collection, and I got an amazing price. This store and the park meadows store have been great I drove all the way up from Colorado Springs to buy my rings from them just because of their customer service!