Zales in Omaha

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comments 5

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  Kelsey McGill

  :: 28 February 2018 23:28:46

  My fiance and I worked with Dan. He was great to us. He helped us find exactly what we were looking for even though we weren't very helpful in knowing what we liked. He took the time to help us find the perfect fit for us, and made sure we got the best price possible. I called and spoke on the phone with Dan months later inquiring about insurance for our jewelry; he was so helpful. He even took the time to put together an inventory of what we bought, and what we paid so that we could use it to apply for insurance. I can't say enough good things about our experience here, would definitely recommend.

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  Sandra Cox

  :: 08 February 2018 22:37:56

  Do not purchase from any location. They do not sell quality jewelry!!!!! I received a ring as a gift and had the side stone fall out several times. It would be in repair for a month or two, and then Id get it back and have the same issue happen. Some clerk actually told me that I couldn’t type with the ring on, wash my hands, sleep, or cook with the ring on. I said, “So when can I wear it?” After having it repaired 4 times and them ruining the setting, I demanded a new ring. Pay the extra money and buy quality elsewhere!!

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  Michael L. Dunn

  :: 04 August 2017 22:52:33

  I, too, have experienced this store lying about "your wife said this was fine" when that didn't happen. Refusing to honor warranties on items plainly under warranty. Spent thousands on a wedding ring here and when one of the prongs developed a sharp edge that would cut her hand when she wore it, they refused to even TRY to send it to their (actual) jeweler to see if he could or would mend /correct it. Rude and condescending management. infuriating experience. The only time anybody here treated me fairly and well was when my wallet was open for the original purchase. I only chose them because at the time they were one of the only jewelers in town with conflict free (Canadian) diamonds. They are now much more readily available and from local real jewelers. Run. Just run.

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  Mike Stone

  :: 17 July 2017 09:57:47

  I have bought numerous Jewelry from this Zales and have always been satisfied by the service and quality.

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  Rebecka Meredith

  :: 19 January 2017 20:58:23

  Very pleased with zales. My boyfriend bought me a nice promise ring and it cracked TWICE and with our life time warranty, they fixed it in no time and even cleaned it for us. Looked brand new both times. Great customer service! Thanks Zales!