Wrens Collision & Complete Car Care. Inc. en New Orleans

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  Nicole Taperts

  :: 14 May 2018 19:11:16

  Where do I start? Brought my car in with the ac not cooling. Three weeks later, they still have the car and I have to contact them repeatedly throughout that three weeks to get updates. Final call I was finally told the car was ready. Over $700 in repairs to the ac. Two days later, Monday, driving the car home from work and the ac goes out. Call to let them know so I can bring it in and the guy tells me not to bring it in until Wednesday because they are “busy.” So get to go two more days without A/C. Now the car has been there a week with no communication AGAIN on their part. I call to find out what’s going on and they say they have checked it twice and it’s working. We need to bring it back when the ac isn’t working. I tell him that’s exactly what I tried to do on that Monday and was told you were too busy and now the car has been sitting there for a week and no one even called to tell me to come pick it up...I had to call every single freaking time. Now, went to go pick up the car and talk to the owner, Roger or Robert, honestly can’t remember because I’m so annoyed. My husband leaves with the car while I’m talking to him. No real apology from the owner, just blaming someone who he said he fired because he is ruining his reputation, which I don’t believe for the sole reason I had to call to check up on my car and received no communication from them. If the guy was so horrible and making your reputation so bad, you should have been going down the list of vehicles in your garage and make sure everyone was being taken care of and updated on their car’s situation. Didn’t happen. When I get home, I have the pleasure of learning the AC stopped working as my husband made it home. I call them to let them know this and that I just want my $700+ back as the ac was never fixed. 1 month wasted. 93 degrees outside. No apology. Roger said he is leaving for the day and to call him tomorrow, not he’ll call me and he will make it right. I need to track him down. Long ass post, but if you want the run around and to be royally screwed, come here. If you want an ounce of customer service go anywhere else. I plan on getting my money back and going somewhere else. Sure will be nice to sweat out this week driving to work. Thanks for nothing, Wren’s.

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  matt mclaughlin

  :: 14 May 2018 18:17:04

  Dropped my car off on a Friday to have a small repair job done on one of the side doors. Was told it would be ready and done by Saturday. Monday evening rolls around and they had not started working on it. Very disappointed in the lack of service. Especially disappointed because I was told repeatedly there would be no issues because it was an easy fix and that a three day turnover would be no problem.

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  Nethery Newman

  :: 26 February 2018 09:55:22

  When I first moved to New Orleans two years ago, I had the misfortune of popping two tires in the same week on the pothole ridden streets uptown. The second time, I hobbled my car to Wren’s on the suggestion of my roommate and they patched my tire up so quickly, and didn’t charge me as a “welcome to the city” gift! Really lively and lovely service.

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  David Brown

  :: 14 September 2017 17:01:09

  Wrens is a first class operation!!! Sammy and his team do A++ work and have repaired many of my cars. The result looks good as NEW, sometimes even better. Wrens also provides phenomenal customer service, and sets themselves apart by treating every job, big and small, like it's the most important thing in front of them. Highly recommended!!

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  Craig A Pitre

  :: 14 September 2017 06:14:30

  The atmosphere is friendly service is good with lots work going on. I would recommend this place to get your auto body repairs talk to Sammy or someone in the office if you have any questions about the repairs. Talk to them about oil changes, tire rotation, auto wash , wax, detailing, and polish.Wrens a full auto service center.