Woodhouse Mazda in Omaha

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  Cassi Dietz

  :: 21 May 2018 20:23:57

  TERRIBLE DEALERSHIP!!! They don't even deserve a one star. Their brand new vehicles don't have doors that lock and they don't care! I've had terrible service with them on day one of my lease and I am continuing to have terrible service 10 months later. I was going to leave this part out since Joe Sheridan (manager) bribed me with a remote start to keep my reviews about his car salesman, Mathew to myself but then I realized it ties into what is happening now, 10 months later. First off, I am a single women who needed to trade my car for a first time leash. Mathew was very pushy and didn't give me time to think about my purchase, he didn't even go over the car with me. I was pushed into purchasing a white 2017 Mazda6... the one that cost $35,000. Mathew tried to tell me a 4 year lease was standard but the warranty only covered 3 years so I was going to have to purchase the 4th year but I didn't find this out until the finance guy tried selling me the 4th year. I told my uncle who corrected me and said that is not standard, he just got a huge paycheck from you since you're going to have to buy the 4th year. Luckily, this was within the time to adjust the lease so my uncle was able to go in and renew it otherwise I wouldn't have been covered and all the electronic issues would have been on me to fix, which brings me to my next issue. The doors on my brand new vehicle are either unlocking themselves or the auto lock is malfunctioning when I walk away. I had over $300 in items stolen out of my car because the doors didn't lock. Then it happened again 5 days later. I locked the door but when I came back to check them, they were unlocked. I took my car into Woodhouse but guess what? They diagnosed it and its "fine." Every time I call there, they give me a different person to talk to then they have someone call me back. Zach, another salesman asked me to come down there and get my car to do it. I still haven't figured out how that works. Because they can't get it to duplicate, they're going to make me drive a $35,000 car that randomly doesn't lock. They did suggest maybe I can sign the lease over to a friend.... that should prove how well they treat their customers. When one vehicles not working, sell it to someone who doesn't know about the problems. I've also had it in there for other electrical issues with the heads up display and the Bluetooth. The only thing I am thankful for in the whole situation is that whoever stole my stuff didn't get anything important and THAT THIS LEMON OF A CAR IS A LEASE!!!! Woodhouse believes a car over a customer.... I've owned 12 vehicles and this is by far the worst experience I've ever had.

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  Jeannie Johnson

  :: 10 April 2018 22:09:57

  Lease every 2 years from them. Always great deals. They are the best.

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  E Brooklyn

  :: 04 April 2018 16:56:03

  I have been A Woodhouse Ford / Mazda customer since 2000 in their Leasing program and They Are a Dealer with A Heart and Soul. They are like family to Me. Always helping me thru the trials of this economy that so i can afford a vehicle to go to work and transport my life in. I am grateful to them and will never leave them for they are simply Awesome. They Are Real people who care !

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  Lydia Phillips

  :: 02 April 2018 08:13:35

  I had an amazing experience working with Frederik Holst. He found exactly what I was looking for and made the car buying experience so easy! Highly recommend!

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  Tara Burkum

  :: 29 December 2017 08:41:27

  The place is clean. The communication and actual customer care is poor. Initially the salesperson tried to sell us a traverse with no air conditioning or functioning radio in the dead heat of summer. Nice try. After "fixing" it we discovered that the heat actually doesn't work in the winter months. No way of knowing that when we purchased in August. I understand being sold a car "as is" but I'm skeptical about the fact that they didn't notice this issue. It's sad when your 2001 functions better than a 10k car. Good work, guys.