Willamette Dry Clean & Alterations w Portland

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komentarze 5

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  Gabrielle Brown

  :: 12 October 2017 12:29:26

  I've been taking my dry cleaning here for two years. I've never had any problems, and everything has always come out clean and well-handled.

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  Colleen Coll

  :: 16 August 2017 19:10:46

  This place does a great job with dry cleaning and alterations. Loved their service for almost a year. Up until recently...I found their customer service is not so great. They displaced a shirt, custom-made and monogrammed, two months ago (my boyfriend is 6'7" and shirts are costly and have to be customized). Somehow the shirt was included in another ticket so I was asked to wait a few weeks to see if a customer will return it. This did not happen. I've been waiting for the "owner" (if this person exists) to call regarding replacing/compensation and every week I'm told I will get a call 'this week'. It's been 8 weeks. I asked for contact information of the owner but they refuse. I'm not sure what my next move will be but I am deeply disappointed. Such a great location, nice service, very sweet lady at counter who looks scared every time I ask about the status of the shirt. I hope no other customers have to experience the loss of a garment. You are so SOL.

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  Julie Kelemen

  :: 12 May 2017 21:25:29

  I really like this place- they take excellent care of my work clothes, I love the modern decor, the location is perfect-and the hours are absolutely fantastic. This place rocks!

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  Alexis pdx

  :: 25 August 2014 11:02:53

  Do NOT use. Thoroughly UNIMPRESSED with this cleaner. they completely destroyed a dress (there must be a rough spot in their machines bc it pulled the threads on a silk dress). After accusing me of taking in an "already drestroyed" dress, she told me the owner would call me and we could discuss. 5 days later I had yet to hear from the owner, and he still will not acknowledge that he destroyed it. STAY AWAY from this cleaner - they are too expensive, and there are much better alternatives walking distance from this one.

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  Chris Case

  :: 29 April 2013 20:50:45

  DO NOT USE THIS CLEANER! I wish I could give them negative stars. I dropped off a bunch of items to get cleaned (first trip) and it wasn't until I picked them up (second trip) and got home that I realized they had completely ruined one of my blazers and didn't say a word about it. I immediately took it back (third trip) and explained what they had done. I was told "It's how it was made" and "we can't be responsible for the manufacturing". When I told them that was a bunch of bull and that they are apparently a 'professional dry cleaner' who is supposed to take care of such delicate items, they then proceeded to tell me "You should find your receipt and return it". Only after arguing with them for quite some time did they tell me I would have to talk to the manager the next day. I came back the next day (forth trip) to talk to the manager who gave me the same excuses. When I told them they were going to replace it, THATS when they offered to fix it. They told me to come back in two days. I came back two days later (fifth trip) and low and behold it wasn't fixed. They had cannibalized other detail work from the blazer to replace to more obviously ruined parts, but in the process ruined the other areas of the blazer. By this time I was fuming and told them they were paying for it. I talked to the "manager" on the phone who told me they were sorry this happened and they wanted to keep me happy and they would pay for the blazer to keep my business, but that I couldn't pick up a check until today (two days later). I went back today (my sixth trip there) and THE MANAGER REFUSED TO PAY FOR IT EVEN AFTER HE SAID HE WOULD AND WOULD NOT REFUND THE CLEANING COST!!!!! I have never encountered such poor business practice and such horrible customer service. If you take on the responsibility of owning a business that cleans clothes, you are responsible for what happens to those clothes when you clean them. It is a miracle they are still in business. Six trips later, I am without one of my favorite blazers and they still charged me to have it cleaned.