Wickersheim & Sons in Hackensack

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comments 5

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  Addam Agderian

  :: 05 June 2018 14:17:15

  From start to finish this company and it's reps were nothing short of professional and punctual. Highly recommend!

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  Michael Roney

  :: 11 January 2018 12:39:24

  I have been a loyal customer for 20 years, but Wickersheim recently charged me for an incomplete job and problems that they created. Our water heater needed to be replaced. In replacing it, Wickersheim removed a water softener unit that THEY had previously placed too close to the water heater. They replaced the water heater but left the water softener offline because it needed a couple of gaskets that they did not have. I offered to get the gaskets if they would reinstall the softener. They have not responded to my requests to do so. They have cost me at least a couple of hundred dollars for their mistake, and the owner doesn't even return my phone calls. Very disappointing after all of these years.

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  Barbara Fillie-Freeman

  :: 13 June 2017 09:42:25

  We have lived in Hackensack forever. My husband and his family always called you when they had a problem. We had a problem last night and the toilet had to be snaked which didn't take long. I have always thought that the young men you have working for you are personable and do a great job and you answer calls immediately. However, after all this time, I think that you should give seniors a discount; don't understand why you have started to charge "tax" for a service but you are not purchasing anything to warrant a tax?? Sorry to say that you are getting so expensive and after hours it is even more expensive. It shouldn't be like that for something that didn't take long at all. I could see if it took hours to fix but it didn't. My husband and his family have been loyal to you all these years. We are presently renters and our landlord has already told us that he will not pay for someone to come and plunge or snake a toilet for that amount of money so the cost falls on us in an apartment built back in the 80's in Hackensack and we can't do anything about fixing those pipes. The landlord also will not pay for a high cost toilet such as a Toto which is probably much better with the water pressure. Seniors are on a budget and so I think it would be really nice if you gave them a break. I didn't say that we would stop using you but it might be time to do something nice for the community you serve.

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  Brian Rodak

  :: 18 March 2017 18:31:29

  Very disappointed in this company - They refused to go to a long time customers home that was without heat on a 20 degree day because they had a few hundred dollar balance owed. No respect for a loyal customer, now a former customer.

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  Greg Marinelli

  :: 21 September 2016 09:05:10

  Dear Rob, Scott and Crew, We have been a customer for many years and like to commend you and your technicians for all the excellent service provide throughout our many projects. To name a few: Central Air Install, Basement Bathroom Remodel, Leaky Kitchen Faucet Repair, Main Bathroom Remodel and lastly the new Kitchen Faucet Install (That my wife absolutely loves). Your expertise, timely service and knowledgeable staff are keys to our loyalty. Thank you for your great service. Sincerely, The Marinelli's