west elm in Fort Worth

🕗 opening times

comments 5

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  Allene Brown

  :: 28 September 2017 12:21:21

  I've been to the store twice since it opened in Fort Worth. Everyone was extremely friendly during my visits. Patricia Baker, designer, is amazing! I brought pictures of my home and she helped me select accent pieces. My home looks great with the help of Patricia. Thank you, thank you!

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  Karin Gaddis

  :: 15 September 2017 10:26:16

  I have been in the west elm Fort Worth location a few times. The store is so beautiful! I love to browse and dream! The staff has been extremely helpful ~ especially Patricia. She really gave me some fantastic ideas for decorating.

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  Patty B

  :: 14 September 2017 19:13:00

  Awesome store!!! Great service. Love it! Everyone was so friendly, and the products are amazing....

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  ANJALI MERCHANT [student]

  :: 04 September 2017 12:01:43

  I was just there 5 minutes ago and nobody acknowledged us or tried to help us and basically ignored our existence and we were there for a good 15 minutes walking around(the store was practically empty only one other customer there and one employee was already assisting her), but the minute a white family walks in another employee practically runs up to them smiling and offering them assistance immediately, it was extremely offensive and rude and I've never been more disgusted

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  Mimo Ruiz-Roehrs

  :: 03 September 2017 19:47:19

  Horrible service, we encountered 3 different salespersons and all were VERY rude. We bought a set of plates and needed to get one down from the top shelf. 20 minutes later, waiting for one plate, a man comes with a gigantic ladder which wasn't necessary at all (a step ladder would have sufficed). The original salesperson who was helping us, attended to 3 or 4 other people before checking us out for two obvious reasons: 1)she wanted commission on bigger purchases and 2)she didn't want to wrap all of our plates. She attended other people, then I guess her shift was over, grabbed her purse, and walked out of the store without letting us know. We were finally helped 15 minutes later, and tired to express our frustration to the lady helping us, and she shrugged it off and laughed. The salesperson who rang us up, did it wrong the first time, had to do it all again for 16 items, and then put all our plates in a paper bag. After getting them all situated, she then decided it might be smarter to put them in a tote bag. A purchase that should have taken 10 minutes tops took us almost an hour. Haven't ever experienced such incompetence.