west elm in Seattle

🕗 opening times

comments 5

• en

  Alex Johnson

  :: 28 March 2018 19:22:20

  OBSESSED with this spot! Such great finds, and amazing sales these days.

• 

  Xinyi Jiang

  :: 20 March 2018 16:05:35

  Bad services. Commented on me in front of me, I can hear you! Don't reply email and phone calls. Cannot keep their own promises. Do NOT help you even when you are in the store (go there because they don't reply email) since they are busy. Products are overpriced.

• 

  Nat

  :: 01 March 2018 14:10:39

  Me and my husband came to purchase sofa, arm chairs and a coffee table. Brian O. was helping us. He showed us many options and took time with describing pros and cons in them. It took me a while to pick a fabric for the couch and he was very helpful and never made us feel rushed. The chairs arrived fast since it wasn’t a custom order, the coffee table was at the store and we took it with us that day. The couch took a while but was worth the wait. I love the fabric I picked and now am grateful for his help and patience. Later on we had problems with the coffee table and when I called in Caitlyn & Sam were very helpful and resolved it for me. Great experience returning it at the Bellevue location with Dodi too.

• 

  Ryan Hoffman

  :: 03 December 2017 17:49:31

  This is a strange review. The store here is decent, with a good selection and friendly staff. The weird thing is that they seem to be separate from the web side of things. They rarely have items in-store that are featured on the website and can't order them for (they just send you to a kiosk to order (very helpfully, mind you)). You can't ship to their store either. We've bought things and thought they were great. But 3 out of 4 times we haven't been able to buy the thing we wanted from the store.

• 

  Henry Garcia

  :: 13 November 2017 16:31:34

  If you wan't poor service and delayed delivery dates look no further than Seattle's West Elm! Purchased a sideboard in early August with an anticipated delivery date of September 2017. When I asked if I should purchase online or through the store, they said "purchase through our store as it helps our store and you can have a live person to help answer any questions you have on the status of things." Well, delivery date got pushed out to late September, then October, then November, then late December 2017. When I called the store for help, they simply referred me to customer service over the phone. With busy wait times, I can't tell you how many hours I've spent checking in on the price of an expensive piece of furniture. Under delivering on service and support, we've canceled our order and won't be buying anything else from West Elm in the future.