west elm in Huntington Station

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comments 5

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  Mason Bradbury

  :: 28 January 2018 14:31:53

  A really nice West Elm experience! Nice store - though not gigantic so you won’t find everything here, but overall it was a nice experience relative to West Elm in NYC. Just call ahead and check to make sure that the items you’re shopping for are on display. The only thing I didn’t get to see was TV/media consoles, but otherwise a good store.

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  John Klingler

  :: 15 November 2017 11:05:26

  West Elm is a terrible company to deal with. I spent more than $5,000 on their furniture in January 2017. In August, a problem developed in the sofa. I have called their customer service 5 times since August and they have still not called back to schedule the repair after 3 months (it is now Nov. 15, 2017). Every time we call, they say their repair department will call back within a week, but they never do. I have spoken to several managers, but they all deny responsibility. Shame on West Elm. My only option is to see them in court. STAY AWAY FROM THIS COMPANY!! NOTE: My actual rating is 0 stars, but I was required to select at least 1 star to post,

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  Michael D

  :: 07 June 2017 16:16:40

  Excellent experience. Very nice people working there especially Lori and her manager!

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  Pat Lapp

  :: 29 January 2016 13:28:11

  Very helpful in deciding on curtains! Great taste and knowledge of what they have to offer.

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  Pea Fit

  :: 27 November 2015 10:39:42

  Called up to check on the delivery of an order that I place in-person at this store, and the sales rep was rude and completely unhelpful. Told me that she couldn't help me and that I should call their general customer service number because that's what she would have to do any way. I could've ordered it online and saved myself the grief.