west elm i Philadelphia

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kommentar 5

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  Rojyar Ghavami

  :: 04 April 2018 16:10:08

  Good store, well orgenized

• en

  Orvietano

  :: 29 March 2018 23:21:21

  A dump. Zero customer service. Stay away.

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  Adam Alalouf

  :: 24 September 2017 21:09:45

  Worst customer service I’ve received in a retail environment. I wanted to speak to the GM about a product issue. He literally treated me like I wasn’t there. He refused to talk to me, and had his assistant go back and forth between us instead of coming up to me and asking how he could help. I’ve worked in retail for 10 years. This is the worst treatment I’ve received from a retail worker. In addition, after following up with corporate, the store refused to fix the issue. Relationships matter, and so does customer service. This store sent me a very clear message: go shop somewhere else.

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  Yukiko Pasquale

  :: 06 September 2017 02:12:37

  I LOVE my new sofa! I went in only knowing I needed a new sofa. I had some pictures, but still no real clue about the design. Snow looked at my pictures was able to help me form my vision. I could not be happier with my final custom product. Great design and great value. Be patient. I had to wait longer than expected, but they did a great job and the delivery crew was outstanding, as well. I highly recommend west elm.

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  Stan Darnell

  :: 24 June 2017 17:46:21

  One star is too much. No one offered to help us. We were waiting at the register to purchase a modest item for several minutes. Finally, an employee glanced our way and I thought "finally." Surprisingly, she turned and walked the other way. I have never experienced such poor customer service. We left the item on the counter and walked out.