Wells Fargo Bank in New York

🕗 opening times

comments 5

• 

  Brianna K.

  :: 30 May 2018 13:24:24

  I was very unhappy with service at this bank. Went in to open business accounts and was deferred to a separate day. The woman took copies of the necessary paperwork, questioning me all about the type of businesses I run then scheduled an appointment for the exact time they open a few days later. I was told if there was anything she needed from me or any problems she would call me. No big deal I have everything I need. I never got a call so I showed up early to my meeting with everything one would need to open an account. But the building was closed so I went to breakfast. Walking through the door at 9:03 I would expect the person I'm meeting with to be ready. Instead, she was sitting with someone else while other reps were with no one and I was left waiting for 35 minutes before a different woman came up to me to refer me to a man who knew nothing about my businesses. He was nice but apparently couldn't actually help me at that exact time because their policy is that even if all of your state and federal paperwork is accurate, you must have a website up and visible to the public. This policy is ridiculous because new business owners need to set up a bank account if they want to receive payments from clients unless they are an all cash company with a safe. New business owners also often times start out at home until they grow but apparently that address and information was not enough for this bank. You needed a fully designed website with a way for people to contact you. This isn't as big of a deal as one would think because building a website was very fast and easy for me but I just didn't get around to it yet. BUT it is a big deal when you waste days and don't even give me a heads up that this is what I am required to have when I'm at my meeting thus making me show up unprepared which is something I loathe because I'm always prepared. So this guy tells me he will get back to me after they see my website up tomorrow. I go home after the gym and put one together in no time. We keep playing phone tag because I told him to email me first because all of my calls go to voicemail. He doesn't do that. I call back several times he doesn't answer all day. So, I email him to schedule a phone meeting because everything should be fine now and we should be speaking about when I can come deposit some money. He schedules a meeting for noon on Tuesday (several more business days later with a holiday weekend thrown in there). Come Tuesday I get no calls, no email, nothing. Wasted more of my time waiting around for an hour and a half for a call that never arrived. So I email him to inquire about the meeting. He doesn't even email or call back. The branch manager was supposedly notified of my experience with the initial point of contact as well and I was not even reached out to by that branch manager and offered an apology for their lack of professionalism. Instead I got my time wasted even more and more lack of professionalism piled right on top of the initial ridiculousness. Another silly requirement they make you provide if you try and open an account over the phone is security questions. Normally that is no issue because everyone wants to be safe from fraudsters but when you are asking people what the license plate numbers were from cars they had in their teens, you've gone off the deep end. No one keeps their license plate numbers written down when they get rid of a car. No one knows their license plate numbers even when they are behind the wheel. So, asking this question is insanity. It's the only reason I even had to do a walk in, in the first place and what put me in line to deal with the rest of the nonsense. I'm not going to continue to bother attempting to open an account with this establishment. Red flags in the beginning lead to trouble down the line. I give one star for the fact that they did all that with a cheerful tone and a smile on their face. True actors in the wrong line of work.

• en

  April Hiddleswift

  :: 12 February 2018 14:31:13

  That teller Mohammed at the Upper West Side branch is an ignoramus and rude, clueless teller who insulted my ethnicity instead of DOING his job!! Hey, Mohammed, how about you focus on your ACTUAL job instead of making horrid, racist assumptions about what language you *think* I speak (when I plainly informed you up front that I only speak English and that I only came in to deal with the issue that I had, NOT to be an object for your disgusting ethnocentrism and for you to waste my time.) Then he crassly told me he can't accept my second form of ID because gosh forbid, it had a (gasp, English-sounding) name on it that so offended his sense of what he assumed my ethnicity was.) So, Mohammed, as I told you, go call Columbia University, and ask them when they made the change to let students use their preferred names on their ID cards (this policy started the fall of 2016) and stop treating me like a criminal. I never had any sort of issue AT ALL at the 89th st branch. I tried to address this incident several times, but the bank manager Enid was absolutely rude and dismissive! What can you expect from a bank that opened fake accounts in peoples' names without their permission?

• 

  emileo agustin

  :: 03 February 2018 17:49:53

  I love well Fargo it's in my eyes way better then many banks just wish they open more branches in other locations like chase. Cuz it's good but not enough branches in area for example I'm moving to queens but I see no branches or atm in the maps at all in queens near my area were I'm gonna move but I see chase and bank of america. I wish their a way we can request were we want branches

• 

  Pierre Issou

  :: 26 May 2017 20:13:51

  Nice bank, but we can't depose more than 500k dollars per day.

• 

  Katiana Roc

  :: 07 April 2017 13:15:14

  Great service. Very nice workers. There was a greater at the front the teller was very friendly and help me effectively