Walter Reed Army Medical Center en Bethesda

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comentarios 4

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  AP 13

  :: 15 March 2023 20:32:44

  Gold team Gastroenterology front desk and scheduling staff is AWFUL and INCOMPETENT! Similar to the other reviewer, I couldn't get through to my scheduler...sent multiple emails and left voicemails. She never answered the phone or returned phone calls/e-mails. I had to call the front desk after 4 unanswered emails and a voicemail. It took multiple tries to get a human voice at the front desk but when I did, she was friendly and tried to help. Hours later she called back and was confused about the message she took. Eventually it led to a response from the scheduler. Next day I get a call from the doctor asking if I was someone else. He said he had a message from the front desk with my phone number and someone else's name and was wondering what I needed. Anyway, when I received an appointment that didn't work with my schedule, I was told they could request Fort Belvoir to contact me with availability. I said yes, but please don't cancel my appointment as I don't know if Fort Belvoir will be able to support my schedule. They were not, so I wrote back to Walter Reed scheduler confirming the originally scheduled date. No response. I proceeded to send 3 more emails and left a voice mail over the next 5 days with no response. I had to contact Walter Reed patient advocate on the 5th day, then got a call from the scheduler's supervisor offering to help. When she looked in the notes, she saw that the appointment had been cancelled 5 days prior, noted as "patient cancelled appointment". The next available was now 2 weeks later. Without going into detail, this colonoscopy/endoscopy is needed to address current symptoms/conditions I'm having, and was given priority by my doctor for a reason. These people are dealing with health of patients. Oh, by the way, the scheduler is a contractor, so the Government is spending God knows how much on contracts for people like this to sit on their a** and screw over patients...what a waste. So disappointing.

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  Mark Spangler

  :: 06 March 2023 09:12:27

  I saw a specialist there and waited at the pharmacy for 3 hours

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  Amy Erdman

  :: 04 November 2022 10:56:09

  This clinic has two teams—blue and gold. With blue, Scheduling was quick, received a call from scheduling nurse the same day I was seen for my initial consult. Information on procedure was excellent by scheduling nurse. Colonoscopy staff were professional, kind, and on top of their game. Doc called with results in 3 days and was willing to answer any questions and concerns. Gold—worst lack of professionalism and communication. Scheduling nurse for colonoscopy NEVER returns phone or email messages to schedule procedure. Took my husband 7 mo to get scheduled. The nurse never bothered to call to discuss the prep and diet, the procedure itself, or go over what medications are safe /should be avoided. During his procedure, I overheard 2 patients try to schedule their procedures in person, explaining that they have left multiple messages and have never received a response. Why half of patients receive inadequate care is infuriating.

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  B Moland

  :: 02 January 2018 09:19:05