Velocity Credit Union i Austin

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kommentar 5

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  Orlando Jr Trevino

  :: 04 April 2018 17:51:22

  WORST CUSTOMER SUPPORT EVER!! Do NOT become a member of this credit union. They do NOT care of account problems or the clientele. Especially when the problem was caused by one of their own account managers!!!

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  Harris Newman

  :: 22 March 2018 15:55:59

  A member for 16 years, they have great service and rates.

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  steve B

  :: 21 March 2018 20:53:57

  The credit union needs to take control of the company that services there credit cards. The 800 number has the worst attitude and service.. completely condescending and disrespectful. We told them that we Will let velocity know but they basically said they don't care. At this point wer thinking about closing the credit card and taking our car loan somewhere else where they care and there's plenty of credit unions around . This is the names of the supervisor who can care less about velocity... John Carlo operator # u55137 In case anyone cares at velocity.

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  Rachel F

  :: 06 February 2018 22:53:09

  I should have switched years ago!! I was with Bank of America for years and they are just this gigantic entity that could care less, I knew my business absolutely did not matter to them. My very first experience at Velocity Credit Union on Slaughter Lane was beyond my expectations! JESSE H was phenomenal. He greeted me immediately, initiated my paperwork efficiently, answered allll my questions (yes, I'm that girl!), and made me feel right at home. Not to mention he was lightening fast!! Jesse was friendly and accommodating. Jesse and Velocity did in one day, what Bank of America could never do in 13 years. Kudos! Looking forward to a long relationship with Velocity!

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  Angel Sisti

  :: 30 August 2017 16:36:10

  The only reason I am giving them one star is because that is the only option I have so that I can write a review. I have never had so many problems with a bank before. What put me over was that I recently deposited a check on the mobile app- one that I seriously needed to be deposited in my account for some time. It was a larger check (when I say larger- it was about twice what my paycheck usually is- so not that large) and so the app told me there would be a 2 day hold on it. Fine. I can deal with 2 days at the most. When the funds weren't deposited, I called back and the teller told me I would now have to wait 5 more days. My heart sank. I even cried. That's how serious this check is to me. They 'allowed' me to have a little bit of the money. Not at all near what I needed. So I called back to reiterate how important it was for me to have this check and they released another small amount. Still not near what I needed. Not once would the manager speak with me. Yesterday they told me they could call and get it verified. To which I told them I would get them a phone number of who to speak with once I got home. Before that could happen, they blindly called the company I work for and they wouldn't give them information on me because I wasn't there to ok it. Today they say there is nothing they can do because they were not satisfied with the outcome. Well there's not much I can do except never bank with Velocity again. And trust, I will spread the word. Absolutely terrible and unwilling to actually help the situation. Never again will this company put me in a situation like this.