Utay Jewelry Center in Dallas

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comments 4

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  Em G

  :: 22 February 2018 12:07:58

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  Jim McGinnis

  :: 17 February 2018 12:06:34

  I had a very, very bad experience here. I asked them to replace a battery in a nice watch. After replacing it, the watch stopped again. They told me the battery was good, but the watch needed servicing. We agreed to a $405 servicing. Two weeks later the watch stopped. Clearly, they do not know what they are doing. I simply asked for a refund and the owner refused. He offered to take the watch back to his watchmaker to fix it, but that is not what I asked. I do not trust them now, and will take it elsewhere. I would not recommend this shop to anyone as they do not stand by their work.

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  Andrea Mafi

  :: 05 December 2017 12:46:24

  Watch battery and solar panel replacement and cleaning. Good job.

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  Brooke Van Poppelen

  :: 07 November 2017 21:19:53

  When my fiancé proposed, I noticed the prongs on my ring were all a bit rough, but I was ecstatic to be engaged and figured they could just be buffed smooth. We now live in Chicago, so I went to a local jeweler here to get it resized a week after getting it and asked if they could buff the rough edges. They told me the prongs were worn down and needed to be replaced. I had only had my ring for a week, so I assumed they were trying to rip me off and I walked out of there. I wish I would have contacted Utay immediately, but I didn't want to send my ring back to Dallas. So a few months later, I was visiting my parents in Michigan and went to my family's trusted jeweler and she also told me the prongs needed to be replaced. This time, I was able to use her magnifying glass to get a good look at the prongs and couldn't believe my eyes. All four of them were cracked and barely hanging on; it was so bad I had to stop wearing it. Rather than having her fix it, I thought for sure it must be defective and Utay Jewelry would be happy to fix their mistake. After getting in touch with Eddie and sending photos, he told me it was normal wear and tear. I explained there was no way this is normal. I don't wear it in the shower, to bed, or to the gym and I have a desk job. If this is normal wear and tear, every woman would be replacing her engagement ring every six months. Not to mention, I noticed the prongs were defective the day I got it. After a lot of back and forth, I sent the ring to Dallas for my future Mother-in-law to show Eddie in person. He was very defensive and continued to blame "normal wear and tear." The new jeweler she took my ring to in Dallas said too much gold was taken out of the mount to fit the diamond, so it was really weak to begin with and when the rough edges snagged on things, it exacerbated the problem.