U.S. Social Security Administration in Poughkeepsie

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kommentare 5

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  Diane Huff

  :: 21 April 2018 15:47:50

  I HAD A VERY POSITIVE EXPERIENCE AT THIS LOCATION. I ARRIVED AT 8:45 AM AND WAS OUT THE DOOR BY 9:30 AM. THE OFFICE SEEMED VERY ORGANIZED AND EVERYONE WAS PLEASANT. THE GENTLEMAN WHO TOOK CARE OF ME WAS VERY KIND, PATIENT AND THOROUGH. THE ONLY REASON I WAS THERE THE FORTY FIVE MINUTES WAS BECAUSE MY CASE HAD TO BE TRANSFERRED FROM THE BRONX OFFICE.

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  Cathy R

  :: 10 April 2018 10:45:54

  Voice recording said 45 minute hold time, it was actually 58. At first the person answering phone was nasty, but then softened as we talked. I attribute it to work pressure. Was unable to answer my question about papers I submitted by mail 2 wks ago, as papers had not been scanned into computer system yet. Now I have to call back in another 2-3 wks to see if papers are even in the system. Once in the system, will take at least 60-90 days to process for Medicare Part B. Ugh!!! That's our taxpayer's money at work....

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  Janis Chakler

  :: 04 April 2018 07:57:37

  So for 90 days I have been trying to deal with something that was time sensitive with my medicare account. No resolution. I sent in a form to the Poughkeepsie office that they sent me to try and resolve this problem. Honestly, since I have been dealing with this medicare issue for so long, I thought nothing would be done. Well I followed up sending the form with a phone call an got a representative named Ms. Stackhouse. At first I thought oh no, she sounds mean, she was not she was just very to the point! LOL Ms. Stackhouse said she would call me back in the afternoon, and she Did. She received my form and updated my SS account. You rock Ms. Stackhouse. She even calmed me down. She is very good employee of SS and should be commended. She really is awesome. Thank you so much for resolving my problem. So many times only negative reviews are written. I felt she went above and beyond.

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  Maureen Michael

  :: 11 September 2017 16:05:25

  Mrs matthiew was such an amazing and helpful lady I didn't take more than 5 min with her she was fast .. she make sure that all my spellings and paper are good so she can save me any other trips thank u Mrs matthiew

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  Melanie Gardner

  :: 17 May 2017 12:59:04

  Extremely rude woman on the "General Inquiries" phone line. She hung up on me when I asked her name. I called back, still trying to find out information. She was as rude and nasty as before, and when I asked her name again, she hung up on me again. Don't hire trolls - there are many nice people out there who are also deserving of jobs.