Ulta Beauty in Chandler

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comments 5

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  lisa martinez

  :: 25 May 2018 18:49:49

  I just went into the Chandler store on Ray Rd with some items to return and the manager (older lady) refused to return any my items even for in-store credit, which is what I was asking for since I didn't have a receipt for some of the items. The store's return policy clearly states that items can be returned even if it's past the 60-day return window for store credit and she refused to give me ANY credit for any of my items. And let me just say this is the first time that this has ever happened to me in probably 10 years that I've been an Ulta custom and I've been shopping at Ulta stores all over the country. I filed a complaint with corporate because it is unacceptable to treat customers this way. She did not comply with Company policy.

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  Cari Dockendorf

  :: 21 May 2018 11:21:23

  Loved the whole process from scheduling my hair appointment to getting my hair colored. Very smooth. The stylist Amy was great as well!

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  Jeffrey Linden

  :: 16 May 2018 20:19:49

  Great cut and color. Nice people and they treated me well.

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  Pink Goddess

  :: 30 March 2018 04:23:25

  Customer service could use "slight" improvement. Their displays for current and up to date products that should be on the floor are very slow. When I have gone online and their website state that "specific" products could be found at my local ULTA Store. Yet, when I have gone in and asked they state that they have yet to even open such boxes that are in the back and they "can't" open them yet!! I go in the next day and I asked to speak to a manager, Betsey apologized for not having the product out yet and asked me what I was looking for and simply went to back and retrieved the product I was searching for just the day before!!! The manager herself was awesome and went above and beyond!!!👍💕

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  Karen Valenzuela

  :: 11 November 2017 12:49:31

  Nothing necessarily wrong happened but overall I had an unsatisfactory experience. I walked in with two other friends and we were approached by at least seven different employees over the course of our visit. I understand working as a receptionist and a retail worker myself that is part of their job however, it came across as overbearing and made us very uncomfortable. We could not even swatch a palette without an employee hovering over us, one lady (I assume the manager?) was chasing us around with a palette. Again, I appreciate their willingness to help but it seemed very pushy and it was uncomfortable going around the store with someone breathing on your neck at all times. Finally came time to pay and the coupon was not loading so the cashier suggested we stand near the entrance sure enough it loaded, but she refuted it cause the transaction "went through" (I had paid with cash). As mentioned before I work retail and when paid with cash it is super easy to reverse the transaction and it is even reversible with credit cards. Anyways, I was not going to let the coupon situation be a problem because I did not want to make the employees uncomfortable. Hours go by and when I go home I notice I have money missing from my purse the cashier did not give me ANY change back! I came back and they were able to return it. So as previously stated nothing erroneous happened but it was not a good experience for us and we do not plan on visiting this location again :/