UFCU Downtown Financial Center in Austin

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comments 5

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  Maddie Allison

  :: 07 February 2018 18:43:52

  The lobby ATM does not accept deposits.

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  Dirk VP

  :: 05 December 2017 14:26:40

  They moved across the street which was confusing. Now there are only account associates instead of associates and bank tellers which really slows things down unless you are doing a deposit. The tellers have been replaced by machines. 5 people in front of me when I arrived but moving fairly fast. Nicer place than the last. Wish they still had at least one bank teller though.

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  Anonymous User

  :: 25 August 2017 20:18:25

  The bank teller/customer service representative yelled my account balance out in front of all of the other UFCU customers in an attempt to shame me for my low checking account balance. She stopped short of questioning why my balance was so low which is none of her business or anyone else's in the bank lobby. The the bank manager viciously mocked me and then sarcastically joked about how I had just made an investment with another customer sitting at her desk, followed by laughter as I was walking out of the door. Neither the bank employee or manager answered why there have been repeated, unauthorized logins to my bank account even after having scanned my computer for malware with Windows Defender, Malwarebytes Anti-malware, and changed the password for my UFCU bank account. I will use UFCU as a way to conveniently deposit rent and utilities into my landlords bank account, hold less money with UFCU than the loose change in my coffee mug on my desk, and enjoy the 110% ROI that I've made day trading in the passed four months after I change banks.

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  Ashlee Etheridge

  :: 08 July 2017 10:55:21

  So I came in 2 weeks ago on a Friday . I had walked from lavaca & 4th In this crazy heat . All I wanted to do was see about my options to open a serperate savings account to put aside money I couldn't touch& get a new chip card. I've had ufcu since 2012. And never had issues until this day. An employee named Herndez I believe treated me like I had stole someone's debit card or something. Asking me my social and other odd questions even tho I had my Id and card and I know for a fact I'm in their system . I'm normally greeted walking in. But again this was not my usual location. I felt profiled and judged to say the least. I'm sure I looked a mess from walking all that way in the heat or whatever . He didn't make any actions on my account nor helped me view my options. I just landed a job at Apple and was really wanting to looking into building a better savings but he clearly took me as a criminal to something. But it took me a while to get around to write this review, I wanted to call in several times or even show up and ask him face to face why he treated me so bad when I've been with ufcu faithfully for years. I'm finding a new credit union solely on this treatment

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  mohamd rafid

  :: 09 February 2017 15:51:41

  i like their customer service and very helpful front desk tellers and helpful bankers