U-Haul Moving & Storage of White Plains in White Plains

🕗 opening times

comments 5

• en

  ali alfar

  :: 25 March 2018 19:27:17

  The customers parking situation needs to be fixed .. very simple issue ... 6 parking spots only !!! I was asking if I can park my small car in the same spot the 26' truck I was renting is untill I bring it back ... mind I was told " naaaaaaah " ... however other than that no complains I was going to put 1 star ( just because of this matter ) but I'll make it 2 stars until it's fixed then it will be 5 stars .

• en

  Raven Raven

  :: 08 March 2018 18:49:06

  They pretty much saved my neck during a intense transition, held my reserves for as long as i needed, re-negotiated arrangements whenever necessary, were patient in helping me understand all of our arrangements with them, gave me great prices and have been very personable and courteous in managing my storage for the last 2 and a half years...i couldn't ask for more......really can't believe i lucked-out like this.

• en

  alissa winston

  :: 07 February 2018 14:30:27

  a lot of my friends have used UHaul in virginia road on white plains and have encountered a woman named Donna. She is an absolute witch when it comes to customer service, she is rude, hungover and yells at her customers. I am not the only person to say this, I wanted to rent a cargo van to help my BF move some stuff, The worker said that her manager, Donna said that because my bf was black listed Me as a friend/family couldn’t rent a Uhaul (even tho my track record with them is clean). In no way was that a rule, Donna was trying to make it more difficult for us to get his stuff out. so i said bet. I drive down the street and walk into a UHaul and what do I hear? Someone complaining about how hostile and rude this woman goes. With out even batting an eye i say, are you speaking about Donna? He tells me that he was trying to get a refund and Donna called the cops on him because it was 3 min after hours and she told him to leave and he didn’t leave fast enough. So the funny thing here, is that not only does this woman have some sort of superiority complex because she is the manager at uhaul, BUT i’m not even the only one who sees it. Many of my friend have complained about Donnas disgusting behavior. I have seen her scream at my friends, and make fun of customers behind their backs. She is a grouchy old lady that shouldn’t never be near any sort of job with customer service. I am angry because Donna decided to categorize me into a box saying ‘she won’t pay for her merchandise she uses” even tho my track record with uhaul is perfect. She wanted to profile me due to others actions. Because when Donna spoke to me she mentioned she was getting an attorney (LOL FOR WHAT.) and i said she should go right ahead because her turning me down for business is discriminatory and stereotypical. of course when i whisper to my BF “let’s go to the uhaul down the street” the worker calls Donna and asks if we can rent a cargo van. 😂 Donna of course says yes because she knows this can go south. BTW GUYS: I used to recommend this uhaul to people. I used to only go to this one because Donna was nice to us, but i watched her over the year be rude to customers while I was there, yell at my friend Joe when all he was trying to do was help. Finally Donna decided to turn on us, and treat us like she treats all her other customers that she treats like dirt. SO TO RECAP: -i had to take time out of my day to go to a different uhaul because they wouldn’t serve me at this one - donna told her workers not to sell me or anyone associated with trevor a cargo van. -i ran into a man complaining about how Donna called the cops on him. -Donna calls me morning saying she’s getting an attorney (WHY DO YOU NEED AN ATORNEY IF YOU DID NOTHIG WRONG? ) 😂😂😂😭 UPDATE: I called the marketing branch and they DEFENDED Donna. Never in my life have I seen this happen. It is clear that they are excusing Donnas' behavior for some motive within the company, and don't want to teach her how to be an appropriate sales person. I don't think she is even capable of it honestly.

• 

  Silvia Segrado

  :: 05 February 2018 14:48:41

  Customer Service!! Nicole and Oliver were absolutely amazing, they went up and beyond to make it happen for me... solve problems meanwhile the manager Donna put restrictions and limit to solve anything!! On the contrary, Donna made it worst, and she also had a bad attitude! Terrible person! Regardless her situation, I am a customer!! I'd really appreciate Nicole and Oliver's help! They are nice and friendly people, know how to treat people, very professional! They should be promoted without a doubt!

• en

  Amanda Scogna

  :: 02 November 2017 09:44:03

  This was the absolute worst customer service experience I’ve ever had. The two women at the front desk were horrible. Not only did they yell at us & hang up the phone on us, they overcharged us for “pads” that we didn’t use. We ran about 20 minutes late getting our 20 foot truck that we booked online and I received a phone call from Nicole asking where we were... I told her on the way. We get there and they tell us that the 20 foot truck was never returned and we’d have to wait for a 17 foot truck; you’re telling me you didn’t know this when you called me and rushed me there? Why wasn’t I told then? We waited 2 hours for the 17 foot truck, still got charged for a 20 foot truck and got no discount for the extra miles we had to use because they didn’t have the truck we needed. We had to make 3 trips and didn’t end until midnight. Not only did they yell at us, they hung up the phone and said “I’m not talking to you anymore” after asking for an explanation of charges. WORST CUSTOMER SEVICE EVER. As a manager, I would never have these two “women” working for me. Good thing for upper management and customer relations, we WILL be getting our charges corrected and hopefully discounted. White plains uhaul you should be ASHAMED of yourselves. Go work in a dark place where there are no people!!!!